based on 4040 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The picture of my child holding is diploma had a backdrop of an arena full of people. I can not put a picture like that on the wall. I wanted to have the frame with his tassel. The most unprofessional important photo I have ever seen. The photographer had their back to the wall, simple to just put the photographer taking the picture as the student stands there against the wall!!! Put a flag up for them to stand in front of.
I emailed you yesterday and still haven’t received a response. You sent me 3 of the same picture and I ordered 3 different pictures. I need to be able to print them for my daughter’s graduation party that is in 3 days. I need those pictures today.
The pictures were beautiful Thank you! :-)
Speedy delivery
Package offers and the quality of the images, are two things I really like about your services.
Wallet pictures are worthless, and I need a refund for pictures that I can't use. I emailed about this and didn't get a response for the money back. I have told several moms that asked about my order on how overpriced and how part of the order is garbage. They said they will not order now and will pass the word on this and the fact there isn't a refund for the poor choice that was made with the wallets. Not my poor choice also.
This company needs to rethink their customer service team. Mom's talk and won't waste their time and money for stuff that isn't worth it since I ordered before everyone else, they all seen how much of a waste it was and how much it costed me.
Prices are quite high. My 5x7 came in great condition. My 2x3 magnet is very discolored, almost looking animated. I was quite bummed by this and the fact that I didn’t know that all items come in one package (magnet was said to be a few weeks later when I inquired).
This is an absolute rip off. You take numerous pictures but you want 50.00 or more if I want all the downloads to make my own prints for family. Then to get 4 5x7 you charge an unreasonable amount and the pictures I received are nothing better than a snapshot they weren’t even cut properly. Pretty bad to take advantage of parents that just want to have a memory to share with Grandparents. My sons senior pictures of over 75 pictures were way more reasonable than your download prices and I didn’t have to pay for each downloaded pictures individually.
This is a SCAM and you are taking advantage of families.
I ordered the wood plaque and my message I wanted on it was not on it, if anything is possible please let me know
I ordered two magnets and a picture but only received the picture. Very disappointed.
A job well done!!
Because mine and my ex husbands was very foggy and blurry. You can make them right if you send new ones
Very expensive products, competition is 30% or more cheaper
Capturing special moments that I couldn't see but now I have forever.
I never received my magnet photos. I paid for them I have the receipt.
Photo quality was subpar.
nice pictures
Done in a timely manner. Easy to order.
Quality of the photos.
The pictures were good, but the prices were absolutely ridiculous. I bought 6 electronic prints and I spent as much as I did for his senior pictures, which included electronic files for 140 pictures. And they weren’t even 6 different pictures. There were doubles, but zoomed in more on one. The ordering was confusing. I even called for assistance and nobody ever called me back. You’re taking advantage of parents like me that just really want a couple of professional pictures of my son at graduation.
Your price for digital photos is ridiculous then even up charge me on EACH photo!!! ONLY reason I bought is because I want that memory with my child but most definitely will never help give you business
Exactly send professional prints.
It was easy to order, the photos looked great, and we received them quicker than expected.
Ease of order and delivery as promised. Variety of selection.
When I received my pictures, they were bent. It is most likely the US post office fault, but I still have pictures that I can’t use. The creases in them look horrible.
Fast and very nice
Ridiculously expensive
The prices are high, but you have a monopoly. Lower prices, I would have ordered larger photos/ more. Graduation is a very very busy time-- offering a pre-buy with the option to select a pose later would be a nicer way to do a discount rather than trying just after graduation to get orders in right away.
The cost was way too expensive and the pictures were awful. My student’s cap and gown were the same color as the background, so it was hard to see my student from the background. I was very surprised by the cost of such low quality, amateur looking photos.
The magnets looked cheaply made and you couldn’t get a full photo in the 5x7 portrait. Paying 10.00 for a photo that half cuts off a person is very disappointing. I really expected better quality from the magnets as well. The high cost of items were not met with quality.