based on 4040 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very good
Prices for a digital file was outrageous. However, thank you for the memories.
Photo quality
The glare on my daughters glasses is really bad.
I paid $130 for a small package of prints. I didn’t notice when I did the order on my phone but when I opened up the envelope and saw the 8 x 10 that is supposed to go on my wall, I was very dissapointed.
The products I purchased were nice quality. Only complaint is that an email would have been nice to update when product was being made. I was concerned because it had been a few months between purchase and delivery.
They are beautiful pictures that were taken on a very special day.
Nice photo and fast delivery.
Just pricing ho can photos cost so much. Were it not so pricy, more people will buy
I did not find the photo app user friendly. When I called customer service I did not think that the associate was helpful. I went back several days later and reviewed the photo app again, and again and the discount time frame and elapsed. When I went back again purchase photos I was not comfortable but I did and I did not feel like I was able to obtain the selection that I desired properly. And of course I feel the price cost was excessive
Great photo, excellent turn around time.
very happy with the service, thank you
Great quality
My daughter graduated from the MSU College of Education, her friend from the MSU College of Engineering. Her friend was able to upload a photo at the ceremony and then was offered any picture from the day with her picture in it. This was not offered for the College of Education, my daughter sat on the stage and would have been in multiple shots. I wish all ceremonies would have been offered the same options.
Pictures look great! Just a little expensive for the order amount.
My photo came with large bends and creases in it! Called customer support and they never returned my call.
The picture of my son receiving his diploma only captured part of him. The picture taken after he walked off the stage, his tassel was in his face so those photos were useless. Very poor photographer for the GVSU April graduation.
My other son graduated from GVSU in December and those pictures came out very nice.
I placed two orders, and have received only one order. To improve, make it easier to contact you. A customer service, even an office number would be helpful and worthy of recommending to friends and family.
You can edit the photos
Answer questions that were emailed. The photo was great!
Make sure that it is the same person when you group all the pictures together.
All the photos were nice
poor quality backgrounds and photos
Love the magnets!
The prices are really high. Even the prices for the pdf files of the pictures are high.
I like that the photos were natural and not the basic stiff pictures taken in the studio.
Prices
Expensive and 1 of the 2 pics I got was slightly out of focis
Pricing was a little high, but beautiful photos
The picture was smaller then advertised I feel cheated