Graduation Foto
West Forest
Ypsilanti
MI 48197
United States

Average rating: 6.4 out of 10 based on 4040 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 7, 2023 — Rated 10 out of 10 by S.B. Graduation Foto
What do you like about our products and services?

Great pictures.

Report a concern   July 7, 2023 — Rated 10 out of 10 by M.C. Graduation Foto
What do you like about our products and services?

It looks very clear an professional the pictures

Report a concern   July 7, 2023 — Rated 10 out of 10 by L.L. Graduation Foto
What do you like about our products and services?

The pictures were beautiful

Report a concern   July 7, 2023 — Rated 8 out of 10 by T.M. Graduation Foto
What could we do to improve?

Make sure the medals, cords, and slash are exposed for better photo

Report a concern   July 7, 2023 — Rated 10 out of 10 by A.M. Graduation Foto
What do you like about our products and services?

Very professional photos.

Report a concern   July 7, 2023 — Rated 10 out of 10 by T.C. Graduation Foto
What do you like about our products and services?

Great shots, quality prints & fast service

Report a concern   July 7, 2023 — Rated 2 out of 10 by B.H. Graduation Foto
How did we disappoint you and what can we do to make things right?

I purchased two magnet pictures of my daughters group of friends, and we never received them. They came separately when I first called to speak to someone they said that they would come separately than the other pictures. However, we still have not received those. I have left a message and I hope to hear back and to be compensated in someway if they are lost.

Report a concern   July 7, 2023 — Rated 5 out of 10 by K.A. Graduation Foto
How did we disappoint you and what can we do to make things right?

Other than the posed photos, the others are in motion and only see one persons face.

Report a concern   July 7, 2023 — Rated 6 out of 10 by S.A. Graduation Foto
How did we disappoint you and what can we do to make things right?

The cost was high without the picture frame

Report a concern   July 7, 2023 — Rated 6 out of 10 by G.F. Graduation Foto
How did we disappoint you and what can we do to make things right?

I think the the angles could’ve been better

Report a concern   July 7, 2023 — Rated 0 out of 10 by A.T. Graduation Foto
How did we disappoint you and what can we do to make things right?

The photos are great but the prices are far too high. It feels like extortion. Such a special day with no other opportunity for self photography means you are left with no options to have photos without paying an incredibly high price.

Report a concern   July 7, 2023 — Rated 10 out of 10 by R.R. Graduation Foto
What do you like about our products and services?

Very clear picture

Report a concern   July 7, 2023 — Rated 10 out of 10 by J.P. Graduation Foto
What do you like about our products and services?

Easy to order
Nice photo

Report a concern   July 7, 2023 — Rated 3 out of 10 by F.O. Graduation Foto
How did we disappoint you and what can we do to make things right?

Too much watermark flowing over the photo. If I could have actually seen them better I would have possibly seen they were blurry. 👎🏻

Report a concern   July 7, 2023 — Rated 6 out of 10 by D.P. Graduation Foto
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   July 7, 2023 — Rated 0 out of 10 by C.M. Graduation Foto
How did we disappoint you and what can we do to make things right?

I feel the prices are way too high. $50 for one digital image? There are 200 kids at graduation. If every kid could afford one image that’s $10,000. I have a four year college degree and it takes me months to earn $10,000. Picture quality was great! I do appreciate your service but feel bad for the kids who can’t afford it

Report a concern   July 7, 2023 — Rated 8 out of 10 by L.W. Graduation Foto
What could we do to improve?

The PRICE. A bit expensive! It limited how many family members get one! And was very annoyed that the wallet size photos didn’t come CUT .

Report a concern   July 7, 2023 — Rated 0 out of 10 by M.B. Graduation Foto
How did we disappoint you and what can we do to make things right?

Only have 3 photos and they are not that good to be professional. Terrible customer service sent multiple emails with no response and the rep said we get 500 emails an hour still haven’t gotten my whole
Order

Report a concern   July 7, 2023 — Rated 2 out of 10 by M.P. Graduation Foto
How did we disappoint you and what can we do to make things right?

The photos just weren’t great because the subject’s were rushed thru.

Report a concern   July 7, 2023 — Rated 0 out of 10 by C.P. Graduation Foto
How did we disappoint you and what can we do to make things right?

My order is incomplete and whenever I’ve called the office has been closed.

Report a concern   July 7, 2023 — Rated 4 out of 10 by J.A. Graduation Foto
How did we disappoint you and what can we do to make things right?

The photos were outrageous in price. No small packages and no photo option smaller than a 5x7. Would be great to have a standard size 4x6 option. Too expensive to pay $60 for digital download per picture because you want to print out 1 4x6 photo. Sorry but need more affordable pricing and better packages.

Report a concern   July 7, 2023 — Rated 1 out of 10 by D.M. Graduation Foto
How did we disappoint you and what can we do to make things right?

Picture isn't very good quality. I paid for retouching and it doesn't look like anything was done. Disappointed.

Report a concern   July 7, 2023 — Rated 0 out of 10 by R.K.B. Graduation Foto
How did we disappoint you and what can we do to make things right?

I havent yet received the photos.

Report a concern   July 7, 2023 — Rated 5 out of 10 by B.M. Graduation Foto
How did we disappoint you and what can we do to make things right?

There isn't an issue, it's just who was taking the grad photos. Therefore, there was no choice in the matter. As a result, I wouldn't have the option to recommend you to others.

Quality was great and the price was high, but that's typical for your industry.

Report a concern   July 7, 2023 — Rated 8 out of 10 by M.W. Graduation Foto
What could we do to improve?

The prices were a bit high.

Report a concern   July 7, 2023 — Rated 8 out of 10 by G.P. Graduation Foto
What could we do to improve?

No recommendations

Report a concern   July 7, 2023 — Rated 1 out of 10 by A.M. Graduation Foto
How did we disappoint you and what can we do to make things right?

The day of graduation one of the photographers went through three cameras. Not sure why all three didn't work for her. They were having difficulty and instead of pausing for a moment they stopped taking pictures. A senior mom who is also a professional photographer with professional grade camera came down from the bleachers to help out and they were not very kind to her. Also your photos are very overpriced. Thank you.

Report a concern   July 7, 2023 — Rated 0 out of 10 by A.W. Graduation Foto
How did we disappoint you and what can we do to make things right?

Too many emails. Too expensive.

Report a concern   July 7, 2023 — Rated 10 out of 10 by C.B. Graduation Foto
What do you like about our products and services?

The pictures were beautiful. I bought one of each photo. I would’ve appreciated a cheaper option for the digital version - you know everyone is just going to make their own cheaper copies right? I could be wrong but it sounds more cost effective for you to just charge $10-$15 for each individual digital instead of a print and we could get our photos quicker and you wouldn’t have to print or ship. Your print quality is nicer of course but let’s be honest most people share photos digitally. Good luck to you!

Report a concern   July 7, 2023 — Rated 10 out of 10 by A.W. Graduation Foto
What do you like about our products and services?

Fast processing and shipment time. High quality prints.


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