based on 4040 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
too expensive!!
The picture quality looks very unprofessional. I expected a higher standard for graduation pictures. Finish and color quality was very poor.
Beautiful finish on my daughters photos and delivery didn’t take long at all.
My photo arrived bent. Perhaps send them in better packaging?
Prices are way to expensive. For families on low or fixed income it was literally impossible to order photos needed and the digital price was just ridiculous.
The pricing was very expensive based on the product received.
The picture of our son was fine and he looked good. But after putting the picture side by side with our son that graduated from Saline 2 years ago... We can't believe that no one thought about the "backdrop/background" of the picture...The back ground in the cement steps of the stadium and the chain link fence around it... We joke that it looks like he graduated from prison....But disappointed that no one from the company or school had the forethought to this.....Not much you can do - but please make adjustments for next years graduation!
Very nicely done. The only thing was I wished we had more to choose from with other family members that were there.
The order process was user friendly. The delivery time was decent, and the picture of my grandson is priceless. I am definitely pleased.
The pictures were not cropped and it cut off the sign he was holding. For how much money I spend it sucked.
It’s too expensive. There isn’t much time to get the photos at the lower cost and just keeps going up. The photos they took before graduation the cords and alignment of the photos were all off. I just don’t like that the photos are held hostage with a constant price increase. I had to buy them when I really could t afford them after having to pay for everything else for graduation. Just set a low flat price.
We order 3 x 8x10 photos and paid to have one touched up.
We received these in a regular envelope, with one thin piece of cardboard.
Not well protected, yet you charged such a high price for each one!?
But we also ordered and paid $65+ for a 5x7 photo, in a presentation frame, that should've had a Tassel, but that never arrived.
We try calling, get no answer, are told to enter an extension, which the email with the order details, did not give us.
I tried emailing you, twice and got zero response, so your customer service is non-existent!
There was no tracking number with the order either?
For expensive photographs, that's really bad!!
What can you do to make it right?
The least you can do is give us the framed picture we ordered and maybe an additional print free of charge or at least, the digital images of the 4 pictures we ordered, since we effectively only received half of what we ordered and cannot get through to speak to anyone?!
We've been ripped off by you and we should post this on social media, shaming you, but we haven't.
Will you even respond to this?
If you don't, we WILL go ahead and warn people how we've been wronged.
Our daughter graduates high school once and we don't even have the memories to keep.
Totally disappointed!!
Name removed
Great shots that I could not get at the commencement ceremony
The photo background in the order section was not the background in the downloads I ordered. I had to get the background changed to get the proper formal grad photo.
Clearer photos
The price compare to the quality is very high. I had higher expectation for the quality of the photos.
Great quality, speedy service!
I kept getting someone else’s picture sent to me twice. Even when I selected the correct picture and emailed the correct picture!
It was easy to choose you gave me different varieties and the price was effective
Still haven't received my photos.
Great pictures taken at graduation and high quality prints.
Although a little pricy, our graduation photo was of good quality and nicely captured this important event! It arrived quickly by mail. Thank you
Only can find one good picture from few choices
Too expensive for download pictures
It was great to receive a picture that was taken during graduation!
I sent you an email with the photo l received. It looked like there was a bandaid in the upper right corner and the picture was unworthy to frame.
Pictures were dark
The picture is very light and her face looks shiny
The great shots that you can’t get in the audience!
I have not received my full order yet. I emailed twice and haven’t heard back yet of missing magnets. I also ordered a non pearl print but they all look extra shiny. Please have someone contact me through email or callPhone number removed824. I would love to get my magnets.