based on 4304 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nice photo and fast delivery.
Just pricing ho can photos cost so much. Were it not so pricy, more people will buy
I did not find the photo app user friendly. When I called customer service I did not think that the associate was helpful. I went back several days later and reviewed the photo app again, and again and the discount time frame and elapsed. When I went back again purchase photos I was not comfortable but I did and I did not feel like I was able to obtain the selection that I desired properly. And of course I feel the price cost was excessive
Great photo, excellent turn around time.
very happy with the service, thank you
Great quality
My daughter graduated from the MSU College of Education, her friend from the MSU College of Engineering. Her friend was able to upload a photo at the ceremony and then was offered any picture from the day with her picture in it. This was not offered for the College of Education, my daughter sat on the stage and would have been in multiple shots. I wish all ceremonies would have been offered the same options.
Pictures look great! Just a little expensive for the order amount.
My photo came with large bends and creases in it! Called customer support and they never returned my call.
The picture of my son receiving his diploma only captured part of him. The picture taken after he walked off the stage, his tassel was in his face so those photos were useless. Very poor photographer for the GVSU April graduation.
My other son graduated from GVSU in December and those pictures came out very nice.
I placed two orders, and have received only one order. To improve, make it easier to contact you. A customer service, even an office number would be helpful and worthy of recommending to friends and family.
You can edit the photos
Answer questions that were emailed. The photo was great!
Make sure that it is the same person when you group all the pictures together.
All the photos were nice
poor quality backgrounds and photos
Love the magnets!
The prices are really high. Even the prices for the pdf files of the pictures are high.
I like that the photos were natural and not the basic stiff pictures taken in the studio.
Prices
Expensive and 1 of the 2 pics I got was slightly out of focis
Pricing was a little high, but beautiful photos
Your prices are costly. Especially after parents helping their son/daughter with their Senior year costs (Senior photos, sports, events/recognitions, invitations, open house prep which is very costly). Your company makes it difficult to buy a package deal. We purchased a couple 5x7 and the cost was ridiculous. I’m positive so many couldn’t afford your prices.
Great capture of photo and quality print.
pictures great Pricing, prohibitive.
really good quality, got delivered really fast
The lighting and angles of many of the photos were not flattering at all. For the cost of the photos, and the importance of the event, I have much higher expectations for the quality. The school also had student photographers and their pictures were much better in quality and clarity. The cost to purchase these photos was also extremely disappointing. Nearly $70 for a poorly shot download was ridiculous.
Prices are TOO high for what you get and the quality was terrible.
They are beautiful pictures that were taken on a very special day.