based on 4040 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Offer photos with family
The packaging that my 8X10 arrived in was a thin envelope. There was no cardboard to protect the face of the photograph. When it arrived it was curved and a semi circle like indenture on the face of the photo.
I did call, and a new one was sent to me immediately.
Price was ridiculous. I would have rather taken my own picture.
Super expensive
Your system did not allow us, parents of more than one senior to bundle the already expensive packages that were available. So, we opted to buy 3 different packages of pictures on a clear rip off mode, as we spent more than $400 dollars and no sympathy or flexibility was shown.
To make things worse, some of the pictures from one kid were misplaced on the other kid's package, making things even more complicated and disclosing how poor your service was.
On a last attempt to talk to your customer service personnel, and give this company a chance to reduce our awful experience, we received a sound NO as if wanted to receive pictures for free !! Even after escalating the issue, the company's policy superceded its customer satisfaction.
I felt I should have cancelled the while deal, except in that case, it'd be even worse as I would most probably be accused of taking advantage of the situation.
For these reasons above, I would definitely NOT recommend this company even to my worst enemy.
It is pitiful, to say the least.
Good luck to you all.
The website is confusing first it asked me to pay $15 if I wanted retouch which I wanted for my daughter’s pictures but after that it asked me again if I wanted a retouch and added another $15 so I thought that was extra retouch on that specific picture but what I got was one only retouched picture. I was disappointed. I liked the poses and the angles but as far as the shopping website did not explain what gets retouched and did not break out the services and such.
It would help if prices were more reasonable. We could only afford 2 printed photos, and they weren’t even 8x10. I’d love to see group shots available in a gallery for purchase (groups of friends).
Excellent photos, reasonable prices and fast delivery
Prices were high. $10.95 for a single 5x7 with no editing is more than Life touch charged for school pics that include minor editing.
During the ceremony you had camera issues, which happens and is understandable. But it appeared that several students didn't get both picture opportunities. Hopefully something was done after the ceremony to get those.
I didn’t receive my photos that I spent around $80 on. I needed them before June 25th for my graduation party. I was suppose to receive them latest on June 22. They sent a new order in but I haven’t received those yet either. I can’t even receive my order so why would I recommend to someone else.
You and the school system are just extorting money.
More of a selection of single shots
I have been emailing and calling regarding and error with my order; however, no one will respond.
The pictures were amazing, captured my son's pride perfectly. The photos were a bit pricey. But I had to get all of them. He only graduates once. Thank you for the beautiful pictures
The pictures taken had someone else’s face up close in my sons pictures. It seems from the expression on my sons face that he felt ambushed by the photographer.
Clearly the photographer was rushed and not clearly focusing on every student.
This was a one time only that we as parents had to see our child walk the stage and graduate from high school.
We as parents were not allowed to take pictures up close which I can understand, BUT we should then expect to receive at least one acceptable picture of our graduate.
Very very disappointed in the company Livonia Public Schools hired and the results of our graduates pictures.
Only 3 good pictures, kinda crazy prices for even one single print and it came in blurry and foggy looking.
Product quality is amazing. Very satisfied. Service was very quick.
Another size options between a 5x7 and a wallet such as 4x6.
Fast and we'll done.
Pictures were great, a little pricey, but worth it.
Pictures didn’t have my son as the focus as other kids in front him. I contacted customer service to see if your face recognition program could find better or other pictures of him.
The quality was not great.
Over price for average pictures. I could take the same looking pictures if I had access to get closer to my child while he was accepting his diploma. I feel like that as parents we are being taken advantage of on a very special day of our families lives. What about the families who could not afford your average over priced pictures? It is just sad. I will definitely become a part of the PTO or what ever committee for the Seniors when my daughter graduates to make sure we are not being over charged for average pictures.
The pictures captured pivotal times, hand shake with the principal, holding diploma, etc. High quality. And quick delivery of product.
I still didnt get the photo i ordered. I would love to receive it asap!!
The options of products
The pictures are too vivid with a lot of "shine" look on the face. Also, there is not enough contrast. Very dissapointed for a professional picture.
Beautiful pictures, Fast delivery.
photos turned out very nice!
Just bummed our group photo my eyes are shut and I’m the one paying for the darn pictures! My daughters grad pictures are fine but just maybe take more than one in case some one blinks! 🤷🏼♀️
Thanks.. I liked the picture just wished my eyes were opened.. discount for that .. lol!
Good quality.