based on 4037 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our photos were poor quality. One was out of focus. One had poor composition and the subject looked tilted. We ordered because that’s what was available, but could be improved. I also thought I had ordered two b&w prints, but I only received one. I must have done something wrong there. It seems too that the duo flag backdrop is way too busy. That could be toned down for a more classic image. All in all, I’m still grateful there were photos taken though.
Bad photos taken
Very quick
The background of the U of M logo wasn't attractive. It was distracting .
I think your prices are too high.
I placed my order on the 2nd of January and still have not received my photos. This is disappointing, I have tried to contact the team and they are slow with the responses.
I have paid for these images and not asking for a free. I have the right to ask for timely communication about the same.
Looking forward to hearing from someone soon - Thank you
a little pricey, my close up shots were split so I only saw half my face in each photo.
Proofs were sent very quickly. Quality was great. Appreciate the opportunity to have close-ups of this great day, since seating is fairly far from the stage. Thank you.
I know there was an option to 'touch up' the photos but that was just as expensive as the photos I was buying... with how expensive they already are, I feel like it should just be standard to touch up obvious flaws. For example - my face was sooo shiny and I know it wasn't when I looked in the mirror prior, so it was from the flash of the camera that I had no control over. Also, $60 for ONE DIGITAL photo is outrageous... I just did the print outs because I could at least get those for like $11 something for a 5x7.
Any other pictures that you sent in proofs were not actually of our daughter.
The photo mug that I ordered and paid a lot for is obviously a dollar store coffee cup. I could have had this done at any Walgreens store. The mug that I purchased from you after my 2021 graduation from Spring is quality, bigger, heavier with a picture on one side and the university information on the other side AND IT DIDN'T COST AS MUCH as the dollar store cup. I am truly disappointed in your service on that item.
That I can get photos from years past.
Nice quality pictures. Loved that they captured us outside!
Picture was dark. Hard to differentiate from the back of my child’s head and the background.
Way overpriced, and the package options were very limited. It would have been nice to be able to mix and match or to have some 4x6 options available.
Poor quality photo. Hard to see it ourselves due to the protective zone over the photos at the time of ordering. Called to request credit and although photo number was provided for shop to confirm the issue, customer was not trusted and was asked to mail back the photo to get credit. Why should the customer spend time and money to go to the post office not to mention pay for returning a bad photo?
I have not received my plaque that I specifically customized and paid for. I’m not sure who to contact or who to reach to dispute this matter.
I wish there was a package that offered one of each photo taken (especially since I was the student speaker)
I also paid for 2 downloads and only got 1
Where is the plaque I ordered for my daughter? She said all she received are three 5x7 prints. I don’t see any way to track our order.
Great quality photo. Package was delivered securely. Photo was delivered fast.
You didn’t disappoint me, but I have no reason to recommend your company
Quick processing and excellent quality.
There were more photos taken then what were available.
So expensive for no reason
Ordering from your site was a bit cumbersome. Yet, I was pleased with how quickly I received my photos in the mail though!
Great quality and easy to purchase
I had no issues with the service. My order arrived in a timely manner and in good condition.
Ordered an 8x8 photo which placed a simple envelope with "Photos-Do Not Bend" printed on the outside. Envelope came literally folded in half so needless to say the photo in side was ruined. A couple of pieces of cardboard would have prevented the issue. I expected better for a shipping cost of $6.
I never received the plaque that I purchased and there is zero way to contact from the website.
I love the product