based on 4036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was great to find out that I was still able to purchase my nephew's graduation photos, five years after he graduated from high school. I purchased them for his birthday this year.
I’ve never received my product and have never received a return call or email when I’ve asked what’s happened to my order
My pictures were shipped so quickly, and I loved the fact that I could still order my daughter graduation picture after so many years.
Very nice quality! Fast delivery!
easy to order, affordable, not required to get full package is optimal.
Price seems high.
Too expansive
Easy and fast delivery
Customer care was absolutely polite and very helpful.
Good quality
All of my son's full length photos had his left hand missing--not sure if this was a camera angle or the change in the background, but it looked very ODD and b/c of this anomaly did not order any of those photos. Also, the photos were very expensive. The price limited my ability to order more.
Prices are high, my daughters face had a couple shiny spots, and her eyes were closed on the picture of her accepting her diploma. However, we are happy to have the pictures that we purchased.
Hello,
I have not rcvd my order via email or mail
When I contacted customer service, initially, I wasn't sure if they would be able to find my pictures. I've graduated multiple times over the past 10 years and to my surprise Grad Images was able to find my ceremonies so that I can order my long-forgotten pictures! Thank you so much to the woman who helped me I'm forever grateful ~
The photo was clear and the prices are reasonable
The pics were bent not properly packaged
I ordered a graduation picture of my granddaughter and love the option to add her name , date of graduation, and degree.The quality of the print is great, and I received it in a timely fashion. I needed to call the office and spoke with a customer representative who was professional and friendly. The overall experience was very good! I love Mt print!!!
Clear, quality photos
Very nice photo quality, easy ordering, quick service
Very crisp and beautiful!
Great customer service
Great pictures
One of the photo frames was made of very cheap looking plastic, and was broken when is arrived.
Prices are a little high; time frame that photos were available to order was tight - particularly with the Christmas Holidays between the graduation and order cut-off date.
So the framed picture came pretty quick. The picture was beautiful but the frame was in pieces. The box look immaculate so I have to figure that I was given a broken frame.
Bad quality pictures, not in the right condition
Refund
Loved the photos of my son’s graduation from Michigan State University! Beautifully done and couldn’t believe how quickly and efficiently they worked to take multiple photos of each student - and there were a few hundred students graduating that day! Great quality and beautiful keepsakes.
For the quality of the photos (color, lighting, poses and angles) the pricing is WAY too high, both prints and especially the digitals. You're taking advantage of graduates wanting their photos from their commencement ceremonies. Not only did you ignore my questions and have poor customer service skills, you also sent my photos to someone else, and didn't even bother to inform me of your screw up!!! I should sue for that alone!! I will definitely be contacting the university regarding all of this.
Encourage the shy grads to smile, "cheese" . Do not take I photo unless both the grad and the faculty are seen from a side view. I did not select a photo where my grad is facing forward with the faculty is shown facing the their back.
Thank you so very much for reaching out to me and giving me the opportunity to purchase pictures that I was not able to purchase at the time of my daughter's graduation. I really do appreciate you reaching out to me and giving me this opportunity Thank you so very much.