based on 4037 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Had paid extra for basic retouching button receiving the picture, it seemed that no retouching had been done at all on the face and neck. I had sent an email requesting to fix this. However, I didn't hear back at all from you.
Very good service
The pictures were very good. Kind of pricey but well done.
I never for my digital picture that i ordered and paid for of my son!!
Please contact me to remedy.
The photos/products that I received met my expectations and are a contribution to a forever memory.
Great service, and great end product delivered in a timely manner.
The photos' finish was very poor quality. The color was way off. I know my student does not look like that is person and a decent photo should look like her. For the price, the finish and color should be much better.
Our mail box is huge and yet the photos arrived curled, almost folded in half. There was nothing in the envelope to keep the photos flat.
Had to reach out multiple times to have the touch-up I paid for completed.
The color was off on two of the photos. When my son was standing by a white person, his color was good. When it was by himself and with the close up the coloring was to dark. I should not have to pay for a touch up due to lighting issues.
Fast shipping, Good prices and good Quality
Received pictures and two 8x10 photos do not have the same top and bottom spacing as 5x7 photos. Additionally, spacing at top of magnet photo was cropped to cut off graduate’s cap.
To make things correct I would like two new 8x10 photosd and a magnet photo at no charge.
Timely and very clear
Was very easy to order and fast delivery.
My son isn't centered in the photograph. The photos need to be not so close up, so it allows for cropping/centering.
Still have not received my photos
The photo was not clear. There was a reflective look to the satin sash that made it look like it was not professionally processed
I ordered a photo of my daughter from her college graduation at a discount. When the frame arrived with the photo the frame was damaged. I contacted the sender by email and immediately a replacement was being processed. I received a replacement a little under a week later. The photo and frame look amazing. I am very happy and satisfied!
With each purchase, you should be allowed a digital download of some sort. Prices are extremely high for what little you get.
High quality. Beautiful product! Provided a wonderful memory of my daughter’s amazing accomplishment! Absolutely love it!! Highly recommend!!
Picture quality was nice!
I have not received the package
I paid for touch up on my pictures. It did not occur. I am very disappointed. I sent emails and a ticket was created and then closed. To make it right you could have the digit and 8x10 touched up like it should have been for me. You offered no solutions
The quality of the prints were exactly as described in the online order description. The prints arrived very quick and were packaged so prints were protected from any damage. We were pleased with our purchase.
Too expensive and not enough variety in the packages
I haven’t received my digital download photos and my order was $160!
There was a good variety of packages available including one that was exactly what we needed.
Prices are too high and photos weren't the best quality. A download should be cheaper than a print copy.
Also, a few of the photos that were in my folder were not me at all.
Overpriced
The price of the pictures was really high.