based on 4039 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy just a bit expensive
Way too expensive, especially for the digital photos. Like wow! And why would I want 3 digital copies of the same photo?
The quality was not great and I wanted a smaller size. I also only wanted one copy.
The website looks fake after you order and so does the receipt. I though the order would take 1-2 weeks, but when I called and asked about it she state it was over four weeks with a bad attitude. Im still waiting, but it's only been 2 and half weeks. She didn't even ask if I had anything else and was short about the phone call. I felt as if I bothering her.
The pictures were of very poor quality. I was very disappointed.
I am getting a refund besides the digital download price of $30, which I think is unfair since the quality is so bad, and I have no choice about that.
The pictures turned out very nice!
The prints I received are lovely; however the quality of the magnets and plaque I ordered are awful and do not match the proofs or prints at all. They are quite overexposed and the magnets have a strange green tint. I contacted customer service and was simply told I could "return for a refund" but that I'd have to pay my own shipping of this heavy plaque. I don't have much money and really splurged to get some nice graduation photos, so this is just crushing and unfair. If a company botches a product, they should pay the consequences (i.e, a replacement that actually looks good and matches the proofs and prints, OR pay for return shipping) and not completely hose over the customer.
I'm still waiting for my one photo to have the red eyes removed and mailed to me, as it was not fixed the first time when I paid $9.99 for touch ups. The prints are too expensive and the bundles should include the ability to specify multiple photos in the 5x7 set.
Your prices are too high! They are not realistic!
High quality and fast delivery!
Pictures were very good
Great pictures and fast service!
I placed an order and it arrived incomplete the package I paid fir contain pictures if him walk-ing etc. I only received an individual phitograph
I didn't purchase an electronic photo because they were too expensive...although I would have liked one.
Speedy with great quality
The photos were nice, but I imagine most people can't afford them at these prices.
The picture was really good. My only complaint was that my son did not know how to wear his cap and no one told him. He pulled all his hair up under his cap. He looked kind of ridiculous but I guess you could have thought he wanted it that way. It just was not a good look.
I paid for the retouching and the picture I received still had three flaws. (stray hair, etc). I called about the return policy and the CUSTOMER SERVICE representative told me, "There is nothing I can do. It is what it is." He also advised that the price now had increased for the pictures. Even though I ordered mine during the first week and only had to return them due to poor quality - I still could not re-order at the lowest price!
I was at least hoping to get to re-order at the original price without the extra cost of retouching - since there did not appear to have been any retouching on my order.
I ordered the pics of my daughter and in the proofs I could not see a strand of hair across her cheek but in the pictures I received you can see the strand of hair - she has dark hair so it looks like an ink mark.
The process fir ordering graduation photos was very easy and delivery was short.
being contacted so many times is absolutely ridiculous. I got probably 20 emails, texts, and a letter in the mail. and $50 for a digital download? no thanks. I carry around a nice and expensive camera at all times because I am person with a cell phone, I could see this being a good business model in the 80s
poor quality
They all turned out great and very fast. Thanks for your hard work!!
Still have not received the photo I ordered and paid for
I purchased two images of my son. 1 receiving his degree. The 2nd of him being his fun self.
B
On your site it is small and covered with your moving logo. Making it difficult to see if it's blurry or not. So I trust the company to put QUALITY photos up. Upon receiving our images, one was of quality. The other blurry, too blurry for my liking.
So I recommend NOT posting anything of mid quality for I paid $10 for a blurry image.
Unacceptable.
Name removed
Son is Zachary Last name removed
I expected a much higher resolution of these graduation photos
Ordering was quick and easy. Photos were shipped out almost immediately and arrived in perfect condition
Photos that I ordered looked very washed out as compared to what was online (I did not do touchup or anything)
You guys are too expensive. I couldn't even order what I wanted because of the prices
Pictures I ordered came bent. Disappointment in packaging of pictures.