based on 4303 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Really loved the quality!
The prices are high but the moment captured was good.. The wait time is very long. I received some of my order within a week of ordering. When I emailed to find out what happened to the rest of my order I was told 1 more week and when I did not receive it I emailed them again and they said another 2-3 weeks. For the amount of money paid and the cost of shipping I was expecting it to be sent to me in a timely manner.
I never received my Magnet!
I would have bought more pics had the prices not been so high. I was also wanting 4x6 size.
The pictures turned out so great!!! It helped us out because we couldn't get close up pics ourselves.
I have not received my photos
Great photo quality
The pictures a s service were great and in time.
Great quality. I live the package I ordered
Thank you.
Great photos!
Should have moved the girl in the background not dressed for graduation out of the background. The prices are also Waaaaay too expensive- absolutely ridiculous!!
because the website was very difficult to maneuver and i ended up pay in extra because i bought two packages of 3 download’s instead of one for six . I couldn’t tell his to pick more than one picture. So i’m extremely upset for over paying!
The photo was great. The ordering process was easy. The delivery was fast.
The flash on the photos is too bright and completely washed out the background. There are no photos of the front of my student while getting pinned by the professor only the back. This was so disappointing and we’ll be sitting much closer for the next graduation from the RN program so we don’t have to rely on a 3rd party for photos. For what I paid to commemorate this occasion, I would have expected better photos or at least touched up images to correct the brightness.
Quality product sent quickly.
The one photo I even considered buying looked cloudy from the way the sun shone. Very disappointing because there was no way for a parent to get a closer shot of the event. Not sure how you can make it right other than to make sure someone is doing a dry run before the actual ceremony and watching the light more carefully as the event proceeds.
too expensive
My pictures were WAY OVERPRICED and horrible quality
It was very professional and we received the photos quickly. You captured the moment beautifully. Thank you.
Send me my stuff I ordered. I have never got them
More options and reasonable pricing especially for digital prints
Item sent quickly and the photo was good quality.
When the pictures arrived, I was surprised to see how dark the background was. The proofs were misleading in that regard. I also didn't appreciate that the discounted rate only applied if you ordered a short time after the event.
You send way too many emails!
They looked really bad for how much it cost to get them. My smart phone takes better pictures
Easy to order online, and print was shipped quickly. However the "your item has shipped" listed both the print and the mug we ordered and said "Your photographs have shipped via U.S. Post Office. Your mailed prints should arrive in about 7-10 business days. If you do not receive them in this time period, please reply to this email. Thank you for your business!
Customer Name:
Order ID:
Package Quantity
---------------------------------------------
1-5x7 1
15oz Mug 1
...so when a few weeks went by and NO MUG I responded to the email asking where the mug was. The reply was "3-5 weeks". You see the inconsistent messaging here. I'd suggest making that more clear in the "item shipped" email by laying out shipping times for different items.
Too expensive. Custom service people are good though.
Picture was wrong and no one has contact me back from phone message and email messages I have left. Poor customer service and poor photo adjustments that I paid extra for and can’t use - total rip off
Good quality, fast delivery.
Have more options or packages easy to order. (A combination of 3 or more pictures include in one package).
excellent pictures. easy purchase