based on 4039 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Pictures were good and I was able to crop them
I received the prints for my two sons college graduation. When I received the magnet for one son it was of a different person. I called and was told that a new one was in the way. I have not received it. I never received a magnet for my other son. When I emailed about that I was told that it would arrive 7-10 days after the prints. I received the prints around 5/23. I will be calling again next Monday to see what is going on.
Kim Last name removedPhone number removed706
Email address removed
The magnets were very cheap looking copies of the photo. Very bad!!
My photos came quick, and perfect! I’m so happy that someone was just snapping pictures the whole time. They captured great moments!!!
You sent the photo I purchased for download and paid for it to be touched up, without touching it up. I know this because it was sent immediately after I bought it and it said I would get it in 1 to 3 days after I ordered it because it had to go through the touch up process. And , it doesn’t look touched up.
Please touch it up and resend it to me.
My phone number, Phone number removed
I had several pictures with my eyes closed so I didn't have enough to really decide which ones I wanted.
Pictures are perfect! Fast delivery!
I still have not received my order. The first came back in 10 min. I had paid for retouch and it was not done. I emailed your customer service and didn't get a response after a week, so I called MSU and they said that you were a reputable company. MSU recommended that I call the 800 number which I did. I talked to Tisha on May 30 and she said that the retouch would not remove the facial blemishes and that I needed to pay $25. So, she subtracted the $11 that I already paid on Mayt 19 and Tisha ran the extra $14 through my credit card. Tisha said that you were very backed up and it would take a week..........................still no photos. Sad!
I paid extra to have the “loose, fly away’ hair removed from my daughters photos and it was not done. I would really like for the hair that is showing on her chest to be removed. It’s all I focus on.
I should have had the correction added for the picture school Dean's teeth were too prominent in the photo 8x10 size , our graduate photos are perfect with Daughter standing alone in 8x10 sized prints
1 - "Proof Only" and moving "Copyright" was so prominent on the proof shots, it was difficult to see the photos clearly.
2 - Most of the shots were similar to (and no better than) those I took with my own camera.
3 - The blue tones (which, as the school color, dominate most of the shots) have a lot of pink added to them, particularly the formal pose, lending an almost purple effect to the pics. It doesn't match the actual color of the blue gown. Perhaps you were trying to give my daughter's skin more color, but she is naturally pale.
4 - Her blue cap and gown basically blend into the flag backdrop of the formal pose (US flag, MI flag, blue draping behind). Sorry if this was out of your control.
5 - Single photo purchases did not include digital downloads, and package deals did not include digital downloads of all poses included in the package. I was able to get several poses in the package (which is nice) but only one digital download in the smallest package.
Ease of ordering, quality of photos, variety of package options.
We got several options and the return time was quick.
Speed of service
It is far too overpriced.
Photo was clear and graduate was positioned well. Reasonable price. Delivered promptly
Great quality and fast shipping
My daughters hair had grey spots in it.
The pictures are very low quality, very difficult to even see my son. I paid a lot of money and I am a person who is low income. For low quality product.
Warmly,
Name removed
The photo is nice but the fact there isn’t a background curtain takes away from the graduate. I definitely will not order more photos for that reason. I will have my own taken
Quality of photo really wasn't worth the cost
Digital files
I sent an email about how terrible the photograph was. I requested a refund. You did not respond to my email. I spent about 47 dollars for one 8x10 photo and it was blurry and he had hair in his face after I paid for touch ups. Will you be responding?
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Phone number removed
Email address removed
The ease of ordering the pictures
Both sets of the photos are flawed! Shoddy workmanship! You should be ashamed to produce and send these to a customer! I like them to be reproduced/reprinted to look like the proofs!
Pic were fuzzy
The enhancement on one of the photos makes my daughter look somewhat washed out. I’d like to get the same one printed again without the enhancement.
You're very professional
Great pictures, easy to order with reasonable pricing.
The quality of the 8x10 that came in the package that I ordered is blurry and I am not impressed with the quality of it for how much I paid, or the fact it's the only picture I have of my daughter receiving her diploma. I would either ask for a better quality of the same size and photo, or somewhat of a refund if the other option is not available. Please let me know. Thank you.