Graduation Foto
West Forest
Ypsilanti
MI 48197
United States

Average rating: 6.4 out of 10 based on 4039 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 15, 2023 — Rated 8 out of 10 by E.H. Graduation Foto
What could we do to improve?

If the prices were cheaper it would be so helpful! It's a super special day but we've already spent so much money on Gowns and caps and driving and getting there and it's just a pain to have to pay almost $15 for the cheapest picture option. I wanted one of each of my pictures but could only afford 3, which still cost me $40. It's just a bit much

Report a concern   June 15, 2023 — Rated 10 out of 10 by C.H. Graduation Foto
What do you like about our products and services?

It was very easy to order. Thank you.

Report a concern   June 15, 2023 — Rated 5 out of 10 by N.D. Graduation Foto
How did we disappoint you and what can we do to make things right?

There was no where to check for last minute hair and makeup, no student knew where to look for the stage photo, and there were peoples head and eyes over the shoulder in photos. I returned mine for a refund

Report a concern   June 15, 2023 — Rated 7 out of 10 by P.S. Graduation Foto
What could we do to improve?

Decrease cost

Report a concern   June 15, 2023 — Rated 0 out of 10 by M.H. Graduation Foto
How did we disappoint you and what can we do to make things right?

Photo was bent-low quality

Report a concern   June 15, 2023 — Rated 4 out of 10 by K.V. Graduation Foto
How did we disappoint you and what can we do to make things right?

The photo looks photoshopped or something. Not very natural

Report a concern   June 15, 2023 — Rated 0 out of 10 by B.S. Graduation Foto
How did we disappoint you and what can we do to make things right?

My picture I ordered was blurry and out of focus and I reached out to your company and never heard back

Report a concern   June 15, 2023 — Rated 5 out of 10 by K.R. Graduation Foto
How did we disappoint you and what can we do to make things right?

The prices are high especially for download ads.. I had another graduate this year from another college and the prices there were and I got more poses. You offer basically 2 poses with different backgrounds. One of actual rescrubbing the diploma and a bunch of crowd photos which he may or may not be seen in.i It would have been nice to offer a free full class photo with the order. The ordering process is a bit cumbersome but manageable. The individual photos were nice.

Report a concern   June 15, 2023 — Rated 0 out of 10 by L.K. Graduation Foto
How did we disappoint you and what can we do to make things right?

We have not received our plaque ordered on 5/30 yet. Please advise.

Report a concern   June 15, 2023 — Rated 0 out of 10 by B.P. Graduation Foto
How did we disappoint you and what can we do to make things right?

I never received my full order. I sent an email to you asking for my framed photo and I never received a response. I was basically ripped off! I didn’t get what I paid for. Your website is not very useful either.
The photos I did receive were very poorly developed. I’m extremely disappointed in the quality and lack of service. This is a once in a lifetime event for my daughter and we were looking forward to having some beautiful, memorable photos of the event as it unfolded. And a framed photo that never arrived! Please send me the rest of my order that I have paid for in advance.

Report a concern   June 15, 2023 — Rated 8 out of 10 by S.K. Graduation Foto
What could we do to improve?

They were nice photos, just rarely give a 10!

Report a concern   June 15, 2023 — Rated 10 out of 10 by M.C. Graduation Foto
What do you like about our products and services?

Even though we had great seats these professional photos captured the close ups and details!

Report a concern   June 15, 2023 — Rated 3 out of 10 by V.A. Graduation Foto
How did we disappoint you and what can we do to make things right?

1. A set of pictures were added on facebook bt I did not get mines (pictures with the diploma). 2. Another photograph took some pictures of me outside, no sign of those either. 3. I ordered an animation and was not satisfied... asked for a redo twice, still waiting.

Report a concern   June 15, 2023 — Rated 0 out of 10 by J.Y. Graduation Foto
How did we disappoint you and what can we do to make things right?

Photos had a lot of flashback and when my
photo came in the mail it was so much lighter than how it looked online. My face went from tan to ghost.

Report a concern   June 15, 2023 — Rated 10 out of 10 by J.M. Graduation Foto
What do you like about our products and services?

Prompt

Report a concern   June 15, 2023 — Rated 3 out of 10 by T.W. Graduation Foto
How did we disappoint you and what can we do to make things right?

Great pictures. Absurd pricing.

Report a concern   June 15, 2023 — Rated 0 out of 10 by A.M. Graduation Foto
How did we disappoint you and what can we do to make things right?

Expensive, $60 for one photo download.

Report a concern   June 15, 2023 — Rated 9 out of 10 by K.G. Graduation Foto
What do you like about our products and services?

clear, professional pictures
many options

Report a concern   June 15, 2023 — Rated 10 out of 10 by B.A. Graduation Foto
What do you like about our products and services?

Greta pictures. Turned out amazing .

Report a concern   June 15, 2023 — Rated 6 out of 10 by J.W. Graduation Foto
How did we disappoint you and what can we do to make things right?

The Baker College was too large and the logo was cut off which detracted from the subject . It may be better to place that at the bottom of the photo or change the header

Report a concern   June 15, 2023 — Rated 10 out of 10 by M.K. Graduation Foto
What do you like about our products and services?

fast service, great pictures - thank you!

Report a concern   June 15, 2023 — Rated 8 out of 10 by M.H. Graduation Foto
What could we do to improve?

Your digital prices are very expensive. I bought three but would have added a fourth if it had been less expensive.

Report a concern   June 15, 2023 — Rated 10 out of 10 by L.K. Graduation Foto
What do you like about our products and services?

a little pricey but worth it. you guys did a great job.

Report a concern   June 15, 2023 — Rated 10 out of 10 by J.S. Graduation Foto
What do you like about our products and services?

The quality of the picture.😊

Report a concern   June 15, 2023 — Rated 0 out of 10 by J.A. Graduation Foto
How did we disappoint you and what can we do to make things right?

very rude and ghetto language on the phone when i asked a very simple question

Report a concern   June 15, 2023 — Rated 2 out of 10 by L.S. Graduation Foto
How did we disappoint you and what can we do to make things right?

It was disappointing to see that our student's hair was unkempt and he didn't have a very natural smile for the photos. I know that for a lot of the students fixing these issues is rather automatic, but not for all. Even if all the photographer could do is offer the student a mirror for an opportunity to check hair, etc., and perhaps work with them a bit on getting a natural smile when it is a more timid student, that would be great.

Report a concern   June 15, 2023 — Rated 5 out of 10 by A.F. Graduation Foto
How did we disappoint you and what can we do to make things right?

The cost for touch ups was exorbitant.

Report a concern   June 15, 2023 — Rated 5 out of 10 by H.M. Graduation Foto
How did we disappoint you and what can we do to make things right?

I thought the quality of the photos would have been better. The backgrounds looked photoshopped

Report a concern   June 15, 2023 — Rated 7 out of 10 by G.E. Graduation Foto
What could we do to improve?

It was ok

Report a concern   June 15, 2023 — Rated 10 out of 10 by S.L.M. Graduation Foto
What do you like about our products and services?

They were great, I had issues with the post office delivering my photos in the rain and ruining my photos. They did a great job and replaced them for me in such a short period of time. They saved the day, restored my confidence!


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