based on 4039 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy to order and prompt delivery plus the pics were beautiful
My daughter's picture has a white mark on her face.it looks terrible. I payed extra for a touch up and it looks way worst.I emailed as soon as I received it but have heard nothing .Very disappointed.
The quality of the photo is terrible. My daughter's hair looks red. She is blonde and the proof that we approved for the order had her hair color and complexion as it should be. I would like a new photo at no cost to me with her hair the correct color.
The photo uses a dark background and robes are dark, so hard to see the difference. Our son's not well centered in the photo. It does not look like a professional photo at all. We bought an 8x10 to put in a frame in our family room and it is such poor quality that we're going to use a photo we took of him instead. Very disappointing and the photos are VERY expensive.
High quality photos
Simply too expensive.
Pictures were fine. Cost was an absolute disappointment. I feel so sorry for graduates who would want photos of their special day but have no way of affording them. At bare minimum, there should be one option, either a digital download or small number of prints, that is under $25 so pictures could be accessible for all. Do better.
A little expensive. Photos are nice.
The cost of the photos is absolutely outrageous.
Well, I asked for the $15 touch-ups and when I received the pictures the touch up was not done. I sent an email to “help desk” and have yet to hear from them.
Pictures are good, but no phone number and not respondent to email.
It’s a beautiful work. We are totally happy about it
Half photos and incomplete full image that looks unprofessional. Graduation certificate was cut off. I regretted paying for that photos. Anyways, it is already in the trash where it belongs to. You guys can do better, even the ones I took with my phone came out perfectly well than those things you guys sent to me. Also, I paid for the priority delivery and it was sent on standard USPS delivery. I cannot recommend your services to any student because the money doesn't worth it.
I understand your time is limited to take the picture, however, getting the same image on everything with a different background it’s not exciting.
Here's what we didn't like... Our daughter had her picture taken, an there was a WHITE label with her name on it on the top right corner of her diploma. I realize the school used this to keep the diplomas straight and distributed to the right person, but if *I* owned a photo studio like this I'd keep a keen eye out for things like that, and my employees would be photoshopping those labels right off the diploma...
Photos were a little washed out. And not a big fan of strange flag and jumping deer background. But, bought photos anyway and will cherish for the memory and accomplishment.
Good shots
What you see on proofs is what you get- no surprises!
Easy to order and quick shipment.
Price a bit steep but it’s a service you’re paying for.
I am not happy with the photo I received. Had I known there was going to be three heads in the background by my kids shoulders, I wouldn’t have purchased this photo. I thought it was a solid black background. Also, when I got it in the mail, it was in a thin paper envelope that said do not bend. It had been bent up, increased, not something I would expect for a $28 8 x 10 photo. I am extremely disappointed.
Low quality for the price !
The photographs were ok, but really expensive. I bought one photo for $60.
If they had been cheaper I would have bought all the photos for $100. But they were not worth more than that.
It’s to expensive and not able to have the options I wanted.
The photographer rushed and none of the pictures were what we would've bought in any other circumstance. The prices were high and the shipping said UPS (which is trackable) but it was actually shipped USPS with no tracking (photos left out in 90 degree weather too long would've ruined them).
Out of 100+ graduates pictures my picture was the only one with "low-quality
Easy to order and easy to navigate photos and site.
Communicated well regarding deadline to order and reminders.
A little expensive but nice to have an official picture.
We ordered two photos - both are dark and not very clear. Disappointed.
My daughters cords were not straight on her gown. The end tassels were by her neck. Definitely not a good photo. Understandable that it could not be corrected for stage picture, but the one off the stage I feel should have been caught and corrected. I requested a discount on the photos I ordered to compensate for the poor quality and was told the price would only increase.
Reasonable prices and lots of options including the title written on the photo with the option to personalize it.
Very reasonably priced
Good photos.
I paid extra to have tassel removed -- since it had swung in front of my son's face. I didn't realize that they would just "cut it out" -- so now there is a big "gap" in his hair where the tassel was removed. Several of the images in his "folder" in the audience are also of another person, not him.
The photo that I ordered was too dark. I wasn't able to clearly make out my daughter's face. It was not a high quality product.