based on 4039 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The background was almost black which is not how it looked on the order Forms. The pictures were very dark
Great quality & well made.
Easy to order & came quickly
Your site is not easy to tell if a picture is the same picture just a close up, so wasted a lot of time trying to order touch ups on pictures that were the same. Also I paid for stray hair removal in pictures and they were not fixed. If it was something u couldn’t fix then I should have been reimbursed the extra $10. I was also sent pictures that were not my son. The Card board sent with the pictures in the mail was very flimsy and allowed mail people to bend the photos.
Take more than one image. It was the same photo on different backgrounds. That is why I didn't purchase more products. I also thought we were getting a photo of the student receiving their diploma.
You guys charge absolutely criminal prices for digital downloads of unedited images. I am extremely pro-paying photographers for their work, but this is 100% taking advantage of students who just want one photo of themselves receiving their diploma.
You didn't really disappoint me per se. The shipping was very quick and the ordering process was easy too. I just thought "it's a photo" and not really beyond ordinary.
The only thing that I was disappointed in was to do with taking of the picture itself. The photographer set up in such a fashion so there was a dark background and my daughter and fellow graduates had black mortarboards or graduate hats on. Therefore from her dark hair, the black graduate hat, and the dark background, you really can't see the separation of these things in the picture. A professional photographer should know and see that. And then adjust as needed.
Glad to have the pictures I would never have gotten myself. Ordered 3, 5x7s.
Pictures are very nice just pricey
Good quality photos. My only disappointment was we had 2 photographers take pics. The list that initially came out didn't include some pics so I sent an email asking about them. I heard nothing back. I waited for a week. Nothing. I finally ordered one picture and literally the next day the group pic I was looking for became available. I wasn't going to pay another $5 in shipping so I skipped the pic. A response would have been nice or an email saying more pictures were coming later.
I thought the photos we purchased were a little on the dark side, so I was disappointed when I opened the envelope. I love both the photos, just the exposure was off and I felt for that price point it should have been better.
The delivery was fast and efficient. The shots themselves were great. Just poor exposure.
I was disappointed that the prints I received looked darker than the proofs.
I still have not received my photos
I was not disappointed with the photo itself but more the prices. $50+/- for a digital download is way too much. The prices in general were just a little more than what was expected.
I'm still trying to get my digital download. customer service was not much help. Still down have the download after a pricey picture package.
Great pictures. Easy to order.
picture taken at graduation with him receiving his diploma was not the best - maybe a better angle and closer shot
FAST DELIVERY
EASY TO ORDER
I really enjoyed the close up pictures. I'd wished there were more "in the crowd" type photos of the graduates (my daughter was with the Broad students). I saw many photographers on the floor, but didn't know if they were all your photographers?
I really enjoy the 2 shots I received. Thank you.
Pictures were good, but very expensive, in my opinion! Over $50 for one digital image seems outrageous, but you've got us over a barrel. If we want to remember that moment, this is the only option.
The process was quick and easy. We had grad photos within days of graduation. Ordering was simple and delivery was quick!
The pictures were few and mostly bad shots taken quickly with others who I did not even know from school. The ones that were "usable" still looked quite bad. I only ended up ordering 3 of them and I gave them to my parents so no one else would see them.
The quality of pictures was too bad , the background was too dark also my face it was one of the worst photos I had. I had to throw them in the garbage and you should either send me new good quality photos or return my money for the 2 orders. I'm really disappointed you ruined my graduation photos.
They did a nice job!
Same picture just different backgrounds. My son did a forced smile and it is in every picture 😢
Pictures were great
So glad these photos were taken of our son and special moments were captured. The photos ordered came out great and received on a timely manner.
Quality content, received the photos both in a timely manner quickly with accuracy.
The prices were high.
The prices you charge are outrageous. I already paid thousands of dollars to go to this school and you want me to pay $50 for a digital photo of me shaking the presidents hand when I should be able to get it for way less than that. That should not be something I have to pay that amount for graduating college. I’m sure my university paid your company very well to take the photos so I don’t think that is something your company would be worried about. I bought both the pictures I wanted in 5x7 because it was WAY more affordable. However, I could buy them anywhere else for probably a couple dollars. I will not be buying pictures from your company in the future and would definitely not recommend it to other people.