based on 4302 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very expensive!!!
My daughter is biracial and has a darker skin tone. In one of the pictures the lighting isn't good enough. When photographing people of color, the lighting needs to be adjusted.
My original order was placed on 5/15/23. I received email confirmation but my address was not on this confirmation. When I did not receive in 10-15 business days I contacted customer service email on 6/07/23 to find order was shipped to a completely different address than mine. Customer service email from 6/08/23 stated would be taken care of and order shipped to correct address. Received email confirmation 6/14/23 for corrected order and my address is still incorrect.
The photo was slightly off-center
Products were good but I didn't like that some of my daughters graduation photos that were randomly taken at the ceremony were missing, especially with the group photo that included me. That was very disappointing. You need to hand out cards or something and not just "face recognition" since that was not fully effective. The magnets washed out the white too much in the photos as well.
Other than that, I loved my photos, even with my daughter blinking during her handshake :)
Liked that I had the opportunity to buy photos and that the process was relatively easy
Photo quality was excellent!
I was disappointed that there were no pictures of my daughter receiving her diploma from Dr. White. In the past, this was part of the package. I was also disappointed that one of the backgrounds for the pic with the diploma was not the school seal, like with my other kids that graduated from Cedarville this was an option.
The photos were very shiny.....unlike the ones I took with my phone.
I ordered two 5x7's and two magnets yet I only received the two 5x7's in the first shipment with no mention of the magnets. I tried to contact you unsuccessfully. The two magnets finally arrived approx. 10 days later. It would have been helpful if you had placed a note in the original package or sent an email stating the order would be in two shipments.
very nice photos
You contacted me
Photo I picked is way too dark. Lighting poor, should never have been taken in that spot with such bad lighting.
Very disappointed on such an important event photo
They good
Make them a bit more affordable.
Everything turned out very nice. Great picture!
Not happy with the Photos
So expensive!! We pay so much money at college and to get one professional picture even just downloaded is so expensive.
you made her look larger in size than she actually is. Otherwise, perfect.
Quick, good quality, easy to order
The photography is great quality.
Too expensive.
your website is awful to try to navigate to see pics and other options. You corrected mistakes to the graduation announcements I ordered, but I was still not particularly impressed for the price.
The quality of the 8x10 that came in the package that I ordered is blurry and I am not impressed with the quality of it for how much I paid, or the fact it's the only picture I have of my daughter receiving her diploma. I would either ask for a better quality of the same size and photo, or somewhat of a refund if the other option is not available. Please let me know. Thank you.
Pictures were good and I was able to crop them
I received the prints for my two sons college graduation. When I received the magnet for one son it was of a different person. I called and was told that a new one was in the way. I have not received it. I never received a magnet for my other son. When I emailed about that I was told that it would arrive 7-10 days after the prints. I received the prints around 5/23. I will be calling again next Monday to see what is going on.
Kim Last name removedPhone number removed706
Email address removed
The magnets were very cheap looking copies of the photo. Very bad!!
My photos came quick, and perfect! I’m so happy that someone was just snapping pictures the whole time. They captured great moments!!!
You sent the photo I purchased for download and paid for it to be touched up, without touching it up. I know this because it was sent immediately after I bought it and it said I would get it in 1 to 3 days after I ordered it because it had to go through the touch up process. And , it doesn’t look touched up.
Please touch it up and resend it to me.
My phone number, Phone number removed
I had several pictures with my eyes closed so I didn't have enough to really decide which ones I wanted.
Photo quality was awful (which I understand was also due to the photography), overpriced and gave no tracking/understanding that it was on its way.