Customer Testimonials
My daughter and I went into the store for a bike helmet. Brian showed us several options, took the time to answer all questions and treated us well.
We found the helmet for my daughter that felt good, was a color she liked and allowed for her to grow into .
Knowledge sales staff
Great Customer Service!
Prompt and courteous
Great service and selection
Excellent, helpful, work done was excellent
Very cost effective
Everyone at this store is knowledgeable and friendly. My bike mechanic Andy was great. He went above and beyond for me and I am extremely satisfied with my purchases and service. I live in Lewisville and come all the way to prosper for the service. The colony is closer (playtri) but they dont even come close. Genuine people that do reputable and respectable work. Cheers y'all
I had an outstanding experience at Bike Mart. The customer service was top-notch—my salesperson was friendly, highly knowledgeable, and genuinely excited to help me out. It’s so refreshing to see someone who clearly loves their job. We need more people like him in sales! I'll definitely be back.
Knowlegable and friendly crew.
Nice products
Quick same day service to get my kids’ bikes back in action. Technician was up front about possibly not being able to mend one but managed it in any case.
Cameron was very professional and knowledgeable and set us up for the perfect bike for the wife. he recommended accessories. it was a smooth transaction took no more than 12 minutes .
Staff is always friendly and helpful for all my bike needs.
I live in Denton, too far away to use RBM regularly, but needed a bike fit and that is worth some driving time. Short answer - RBM's reputation for excellence is well known. I bought my Cervelo S5 from y'all a decade ago. I will go back for "big" or major needs
Excellent service to all three of my bikes!
Clear repair explanation, thoughtful, thorough, and knowledgeable staff with timely service repair.
Quality of Customer Care & Quality Work
Good selection and customer service
Team is always very helpful, take their time to answer any questions and take the time with your bike fitting.
Service was great.
I came in looking for a Marlin 6 and ended up finding a red one that I really liked! However, while we were checking out, my boyfriend briefly mentioned that we liked the purple one even more, since that was actually the color we had originally wanted.
As soon as Steve heard that, he immediately searched their system and said, “I have one right here!” The only catch was that he had to get it from the factory, so there was no 100% guarantee that I’d be able to get it. To make sure I didn’t end up without a bike, he helped me secure the red one as a backup while we waited. He then called me every week with updates on the purple one, which I really appreciated.
Finally, about a month later, I have my bike—the one I truly wanted from the beginning!! 💜
Steve was amazing throughout the entire process. He explained everything patiently, let us test ride the bikes, and never rushed us even though we took forever picking out accessories 😂. He genuinely went above and beyond to make sure I ended up with exactly what I wanted.
Thank you so much, Steve, for all your help and patience! We had such a great experience at Bike Mart Hollyhock and couldn’t be happier with my new bike!
I came in for service repair and worked with Greg I believe his name is. He has helped me several times, and every experience has been excellent.Greg consistently provides knowledgeable, advice for my bike repairs. I really appreciate his professionalism and the quality of service he delivers
Products are fine and service is excellent
Prompt and efficient repairs. Great ambience.
The salesman was very good at selling me a bike and it was ready when he said it would be.
We went for a bike service and they quickly attended to the issue and fixed the bike in less than 10 mins.
My daughter was curious about the different bikes. Staff was polite and explained the products while we were waiting for my daughter's bike was serviced.
help me service my bike with parts needed in a timely manner
Friendly service. Quality advice.
Very knowledgeable and helpful staff