Customer Testimonials
The service team at Bike Mart are amazing. If possible at all, they immediately look at my bike issues and when able, fix it right then.
They are very, very knowledgeable and I recommend them totally.
Brian was amazing! He showed us all different types of electric bikes, invited us to ride different ones, showed us EVERYTHING so we would know our options, and was all around super to work with! He's very knowledgeable on all aspects of bikes and we look forward to working with him for years to come. We are recommending everyone go see Brian at Bike Mart if they need a bike.
I walked in with a flat back tire on my son’s bike at 5:15. They close at 6 and it’s 2 days before Christmas so I was expecting to leave it for a few days and had no problem doing that. The guy in the shop put it on the rack and had me out of there in 15 minutes. I really wish I had gotten his name because he was awesome. We bought the bike there and we’ve been in for service a couple of times and they are always great to deal with.
Your repair service is the best. The employees are friendly, helpful, and do not try to over sell on services. Repairs are completely quickly.
A nice wide array of products & services.
We like the quality of the products offered and the customer service is excellent!
Customer Service was amazing. He was extremely attentive to my grandson.
Services and team were knowledgeable and made the bike look great.
First time to this location. I have been to the one in Richardson many times. The staff were all very friendly and helpful.
Product we purchased was excellent
Service outstanding from sales to actual service department
Big thanks to Matthew and Brian for helping me find the right bike for my riding goals. The process was very easy, and their knowledge made me confident in my purchase. They were able to get my suspension, seat, and handle bar/controls set up for my size/weight before I took the bike home. The passion they have for riding shined through during the process, so my experience was more than just a point of sale transaction.
Thanks guys!
Matt Jones
I really value the sales and service teams experience and key recommendations which makes my riding experience better. I.e., upgrades, sizing and products that are not suitable for my bikes configuration.
Customers service
Your bike technician's are super knowledgeable, personable, and friendly.
The technician counter went out of their way to help when I needed special part.
courteous, knowledgeable staff who are able to provide options and great advice on bike model and accessories. The staff is geniunely interested in achieving your desired biking outcomes.
Friendly, knowledgeable, professional service.
Made it very easy. Thank you
The staff are really great and very helpful.
Great service! Very glad I bought my bike there. Alver is a fantastic mechanic.
Staff were very helpful and knowledgeable
The Bike Mart in Frisco has always covered my bicycle needs in sales, service and parts. Alver Dunbar in the service department is extremely knowledgeable on tuning up my Specialized bike.
Good quality selection and super helpful staff.
The service is outstanding and the staff always talks you through the options. They are honest and don't push products that you either don't need or would be too costly for your needs.
Service was promptly completed, and thoroughly done. Appreciate getting text updates on status.
Great Service
Always the nicest people! Excellent service! Our go-to for all our family members' bikes and service!
Excellent team. I couldn’t be happier with their honesty and professionalism
Alver does a great job in the service department. He always takes great care of my bike and delivers great service.
Went in for bike repair. The service team never disappoints they always provide great customer service. The service team are very knowledgeable no matter the issue.