Customer Testimonials

Nikki is the best!

Our sales associate, Amy S.

Service writer Paul was thorough and up from with what needed to be done to correct the issues with my Vetana LE. The work got done in a timely manner and I’m pleased. Thank you, Larry.

People were very friendly and easy to work with.

I recently had an issue with the hot water system in my RV, and I can't speak highly enough about the incredible service I received from Zack and Thomas in the General RV service department. From the moment I brought up my concern, they took it seriously and immediately crafted a thoughtful, well-executed plan to resolve the issue.

Thomas went above and beyond in keeping me informed and involved throughout the entire process, making sure I felt heard and understood every step of the way. Zack and Thomas turned what had been a very stressful situation into a smooth and painless experience—and I left fully satisfied.

Their professionalism, communication, and genuine care for the customer experience are truly extraordinary. I'm incredibly grateful for their support!

Great experience with the parts department

Everything went smoothly.

Great and smooth interaction with service rep. Thank you Kaytie!

Friendly service and very informative on products and usage a very personalized experience

MY SERVICE REP, CLAUDIA WAS VERY PROFESSIONAL.

Sales staff from initial review of the RVs until sale. Excellent service. Very knowledgeable.

Wil Perez went above and beyond in the repair of my coach.

From check in to check out the service department was knowledgeable and very pleasant to deal with. Our Service Advisor, Missy Hoffman, was very helpful and kept us well informed.

We are very happy with our purchase from General RV. Everyone there was happy to help us find the perfect RV for our family. And there was no high pressure selling.

Customer service is outstanding with very polite and kind interactions to ensure all aspects are understood.

Very prompt with getting a tire replaced and faucets in stock that I needed. Parts desk very friendly and courteous!

Tom Jenkins and Frank Maslanka were spectacular. They were efficient and made sure that I understood the service provided and the reason service was completed as it was.

Great service advisor and Master Tech

Deann was awesome & very informative as she went thru our new fifth wheel.

Everyone at General RV was very courteous and accommodating. This is our eighth RV and employees at General RV should be commended at the highest level. My wife and I felt like we were the only customers there yet there were many others. I highly recommend to anyone looking to purchase an RV to seriously consider General RV of Ashland first. A personal thank you to Michael Mark, Joey, Brandon and Lisa.

Friendly staff. The work was completed in a reasonable amount of time.

The whole process was great

Josh’s immediate attention to my texts (….and not sharing my info with Beijing jk). He was there all steps of the way. I really appreciate his service and support to us.
Tracy’s patience with us. Docusign isn’t always the best way to send docs depending on one’s internet availability, but she was patient with us and gave good advice for how to finance it. I just wonder where my first online application for financing went to; probably Beijing!
Lastly, and I apologize for not remembering his name; but the gentleman who gave us the virtual tour of our van. Yes, I have been researching this platform for the last 3 years, but to see it in (almost) person and have someone knowledgeable of RVs give us their point of view is priceless.
So far VERY satisfied with the service and support.

I'm very happy with the work that was done. However, I had the same work done last fall, and it only lasted 2-3 months before part came off again so we'll see if this happens again.

Jeff is great to work with

Well organized friendly and efficient service.

Everyone was friendly and I didn't feel pressured to make a purchase. The day of pickup was an easy experience.

Everyone is friendly, and they do there best to get done what you need.

Melissa was very helpful and kept me up to date on the progress for the warranty repair.

Attentive service personnel, and very friendly