Customer Testimonials

Very friendly staff. Eager to please.

They listened to what we said the problem was and took their time to correct it.

Our help with Erica..she's great.

Thank you Nick and Olivia! I greatly appreciate your fast response on our service issue. Great service from General RV.

I enjoyed the family, fun atmosphere positivity productivity and the kid that they show their customers

Caitlin’s was great helpful and competent!

Kept us informed of work being done

This is the third RV I have purchased in the last few years. The other two were from Collier RV and Camping World. This was by far the best experience I have had to this point. The two sales associates I worked with, Karan and Jeff, were very knowledgeable, easy to talk to, and truly assisted me in making a decision as to what RV would suit our needs best. I should point out, I am not the easiest customer to deal with as I have high expectations for customer service and the willingness to put a lot of effort into negotiating the best deal possible. The sales manager, Mo, did an excellent job of balancing patience, persistence, and not being pushy. He took the time to answer all my questions in a timely manner, provided the best deal possible, and gave me different ways of looking at why the deal he was offering was a good one. Well done Mo! Everyone I encountered through my purchasing experience was friendly, down to earth, and showed they were there to help me through the process. I would highly recommend General RV in Huntley for anyone in the market for a new RV.

Everyone was friendly and professional.

The salesman Cory Everyone gave their full attention to us during our business with their experience and helpful suggestions

The entire team that worked on my coach were second to none. Bonnie’s communication kept me up to date. Steve and Eddie were extremely thorough. Can’t thank Eddiecenough for staying late to install the new dinette so the we could leave on our trip without delays.

Everyone was very nice and extremely helpful. They all bent over backwards to make the purchase of our new coach as smooth and easy as possible. Especially since we were out of state buyers. Would highly recommend.

I got in earlier than my scheduled appointment. They started to work on my van right away. They evaluated the van and found the problem. Now they need to order the part.

Friendly 😄

Very professional staff. Great service and follow up. This is my second purchase and will definitely recommend GRV to anyone who asks

Lots of RV's to look at to find the right one to fit our needs.

Awesome customer service. Very friendly. Keeps you updated on service. Honest and helpful. Quality work output.

Very prompt job well done very friendly and helpful. Always available to talk! A rating of 10 is not possible anywhere always could be better. As a 1 is not possible it can always get worse . So a 9 is very very good

Very efficient in correcting an issue with my RV.

Everyone was friendly, and the site is very modern and clean.

Service has been great.

Matt gave me honest answers and did not push more work. He simply recommended things. Some I did some I didn't go with..

Very professional, courteous, polite, and speedy

Megan is the best customer service I take person I’ve seen in the past four years.

Andrew is doing well for a newbie and has what it takes to be a good CS rep.

Salesman wasn’t pushy and was very easy to work with. The RV orientation was done very well. Very organized and understandable.

Friendly and quick service

I went from negative to a positive attitude as the Birch Run store is working with me and generally considered with my issues. I was in contact with Ricky from sales and Scott in service and they are addressing my concerns above and beyond their obligation in making me a happy customer. My frustration was being caught up in many little things that were out of their control and maybe some of my PTSD (LOL). Trent and Josh also took the time to explain a few things better and helped me along the way. We LOVE the trailer and well worth the price and very excited for many enjoyable memories in it. Thanks again

Craig Risch

Good service manager

Everyone we interacted with was awesome.

From beginning to the very end, our experience was amazing! We were greeted with professional smiles! Searching for the right camper was fun and friendly! Very knowledgeable!! Doing all the paperwork with Phyllis went exceptionally smooth! She is so helpful and professional! The walk through learning about our camper was extremely helpful! He really answered all our questions and more! I enjoyed everything about my purchase!! I would highly recommend General RV to all my friends, family and strangers! Thank you very much!!! Shelly Klann