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Customer Testimonials
Friendly!! Questions were answered and lead me in my decision to purchase correctly
They got me in on the “keep you camping “ program. Brandon was very helpful and got our camper set up for warranty repair. Thank you !
Chad is always professional and goes over and beyond to make sure things are done timely, efficiently and with a smile. He makes using General RV service so easy.
The personalized sale and after the fact walk through on the trailer.
Getting us financed and delivering the our slightly used 2023 RV Motorhome working with our available hours.
The staff at the Birch Run General RV are FANTASTIC!!!!!! They are like family.
The service department went over all the work to be done and then made sure we understood everything. Very confident with this whole operation.
The financial dept was top notch! They worked hard to get us what we wanted in payments.
We cannot say enough about Birch Run General RV.
We had a wonderful, no pressure buying experience with Basil
The communication and updates about my rv and what was needed to be done in a timely matter.
Cal was very interested in having our issues resolved and had the work done in a timely manner
the experience was good once they got the things I ordered sometimes its hard to get a hold of someone in the department you wish to speak to . I know they are busy but 48 hrs is to long if you need help right away . The other thing is that things are right costly to have work done.
We recently purchased our 2025 Montana High Country from Pat Higgins with the help of Jarod Swinhard. Both of these guys were so very helpful and knowledgeable in their departments.
Pat definitely listens to what his customers want/need and steered us in the right direction with several perfect RV’s to choose from, explained the differences, etc. Very pleasant experience.
The only downside was waiting for the cleaning crew to finish cleaning the camper the day of delivery.
Trevor takes good care of me. The recall was done faster than expected.
Thank you
Very nice experience! Everyone was kind and helpful. We came just to “look” and bought instead.
Lucy is very good and very smart
The service tech, Olivia, was highly communicative, keeping me updated frequently. She also took initiative to solve an issue with my power hitch. Great job!
The helpfulness and knowledge that Carol was about the service that was needed
Fast friendly.
An
And pick up a delivery service available. Low payments
Was easy to work with on the issue with my fifth wheel.
Awesome team work and answered all of my questions… i love the cookies
Not from the area. Not even the same state. Had some things added on the camper. An issue came up the next day and they fixed it immediately no questions asked. The entire service team were amazing and professional
Friendly staff good price answered all my question.
It was an easy experience from start to finish. Great communication and fast service. Repairs were done well and cost effective. Will definitely use them again.
Appointment was on time. Work done and communication with Jeff Service Advisor was exceptional.
Eric was fantastic and let me know what was happening every step of the way
I was pleasantly surprised at the professionalism of all employees.
Great service and helpful staff.
That I didn't get to take a trip after my purchase before my first payment .
The speed and ease of the purchase. I don’t like aggressive sales tactics and was pleasantly surprised by the professionalism of everyone involved. If I had one complaint, it would be my interaction with the male at the parts counter. He was the first person I encountered when I entered through the service entrance. I needed help that apparently did not fall under his job description. He made it very evident that I was bothering him by his demeanor. He was fairly rude and dismissive, how dare I bother him with such a mundane thing. Overall I appreciate the good experience and a big thanks for to Terry who did my walkthrough and Sara who made every effort to help me during my time there.
The unit was great and service people are very good.
Great job