Customer Testimonials
Quality and durability
They’re not bike snobs. They treat you with respect no matter your experience or skill level
The employees in the store are always friendly and willing to help me learn how to use my bike. They explain things well and have had great patience with me.
Friendly and knowledgeable staff.
Todo muy lindo todos
The staff at the Trek Napa Store are the best. They anticipate my needs and are quick to resolve them. I really appreciate their efforts.
Took my Emonda in for a Level II tune up and it had a big rattle going on. Got it back and it looks and rides like new, great work. Apparently my cassette had loosened and that was making noise All good now!
Straight forward, helpful and honest crew.
Buying my youngest son's first bike - staff was extremely friendly and helpful and made it special for my 5 year old. Made sure to check the bike was in full working order and even made some adjustments to make it easier to ride for my son. We will be back
Good people, very knowledgeable, very skilled, and also very expedient.
Excellent service! Jennifer was amazing and helped me with all my questions. I definitely recommend shopping at this location.
The folks are trek really play a huge role as our neighborhood bike shop! Truly the best
Wes was excellent to work with! We live in Michigan and ordered bikes to keep in our “second home” in Fall City. He had them built and ready for us when we arrived. Great service!
Friendly, knowledgeable, helpful people who work there
Super helpful staff. Genuinely great products for both adults and our kids.
Friendly and efficient personnel.
Attention to the details.
I recently took my 16-year old, high-mileage Trek Madone in for an inspection and tuneup. The inspection found some delamination issues in the front fork dropouts that could have had catastrophic consequences. Greg and Bob in service were very helpful in the identifying issues and discussing options - ultimately that it was time to retire the bike considering its age and mileage. I have had service done on the two Treks I've had since 2000 by the Encinitas and Solana Beach stores several times over the past 2 decades, including warranty repairs, and have always been very satisfied with the service. I've recommended the Encinitas store to others for service.
Great customer service when my bike needed a tune-up.
Trek Bicycle Dublin provides the best service. They are my go-to bike store!
Great staff!
My new bike is fantastic. The Trek service/sales rep was knowledgeable, friendly, and a true customer advocate.
Great service with professional staff
I continue to receive excellent service when I go to Trek so I'm happy to fill out another survey. I went in for a helmet exchange and asked Jake to take a quick look at a few things on my bike. I wanted my brakes checked and to ask for help on some shifting concerns. Jake helped me with some badly needed new brake pads and did a little tuning to my shifting. My two rides this week were SO much better! Thank you!
The services provided are perfect and the turnaround time is super fast!
Grant and Team once again shined brightly. I took advantage of a great sale on a mountain bike, and Grant fully stood by me as I cautiously walked through the validation steps in spending the bucks. Wow, I'm so glad I did. These new bikes are MACHINES, baby!!!
We love our new Townie e-bikes!
The customer service we received was fantastic!
The team at the store go waaaay out of their way to help.
Friendly, knowledgable. Nice. Didn't try to upsell me. Communicated well. I was really worried when this place went from IMartin to Trek, but you've got some really good people in the shop.
Trek is an easy brand to rally behind for a lot of good reasons - specifically quality products in a wide range of options.