Customer Testimonials
Prompt professional, and no trickery. Keeps the promises and gives you respect.
Ben took the time to find the part I needed. Could have easily given up but he didn't. Thanks Ben!
You were very kind and helpful!
The Trek bikes are very nice. I have purchased 3, so far, and I'm happy with them all. The sales staff are always curtious and knowledgeable. Thank you, Trek!
Comfortable
Great staff
Personal and attentive employees. The Trek store employees took care of my needs with patience . I had alot of questions and never felt rushed. Seriously it was a very pleasant customer service experience.
Good products and knowledgeable employees.
Sales people have always been knowledgeable and have gone out of their way to be helpful. Will always stop here for my bicycle needs first.
Very prompt and friendly
Everything
The store was highly motivated to be sure the customer was satisfied with the product.
Good selection, competitive prices, friendly service.
Great service when I rented a bicycle.
Great service - friendly, quick, and knowledgeable! Thank you to Nora for helping me!
The staff was very nice!!!
Explanation of bike issues. Quick service. Communication.
Exceptional (free) advice from staff on how to repair and tune my bike.
accessible, flexible, helpful
Ryan was very helpful when I looked at the Verve and Fx bikes. He listened and provided excellent service.
I am not ready to buy anything yet, but I did rent a Verve 3 for the Bike the Bayshore ride last Sunday.
The service technician on duty seemed a little unsure of how to do the transaction, but he did manage to get a bike ready to go. I was able to coerce him to help me put it in my car because of the weight. He did so, but complained the entire time. I don't know his name, but he will be known to me as Mr. Grumpy Bear. (White hair, facial hair)
Upon returning the rental to the store, I was greeted by Bob and he was very polite and cordial.
I compared the service to the Kearny Mesa Trek story and the Encinitas store won hands down.
Great local bike shop. Employees always attentive to our needs and questions. Polite and professional.
In and out without spending an arm and a leg!
Ryan was very helpful, answered questions accurately and provided me the right tools the first time around!
Great honest people!
Great service, great attitude and a low price
Great professional service and reasonable price!
Knowledgeable staff, quick turnaround time and decent prices for tire, tube and installation.
Adam E was an exceptional service provider from the beginning to the end. He was attentive, listened to our needs, and guided us through the entire process. The work was completed swiftly, and I’ve been thoroughly enjoying my bike ever since.
Great bikes and Great service.
Humberto was an amazing salesperson
I like the great service and the friendly/knowledgeable staff.