Customer Testimonials
John was great to work with
I had a rebate to use towards an ebike, and I decided to go to Trek to find a bike there. I talked to an employee, who showed me different styles and options that fit my needs. He helped me to find something that was affordable, and after also buying some accessories, I was out of the door with a new ebike. I rode it home to test it out, with my newly purchased helmet on my head for protection. The bike was smooth, and truly was a fit for my needs. I’m thankful for this store for helping me find a bike that I can enjoy for now and in the future. I definitely recommend this place for anyone who wants to buy a new bike, or start their new habit of bike riding.
Appreciate someone taking a quick look when I brought it in, and the same day turnaround when I brought it back. Thank u
Always a pleasure shopping at this store - thanks!
customer service was over the TOP friendly and perfect. thanks so much
I've had a great experience with both sales and repair. Everyone has been great with me and I appreciate all there help.
David
Went on for some needed service and fully expected to leave my bike there. Jerry to a look and made the needed service on the spot. Really appreciated it
Extremely helpful technician that also gave me bike route suggestions, allowed me to fill my water bottles, and took great care of giving me a bike in great condition
Marcus provided amazing service on my QR bike! I was in a bind heading out of town for a race, and he was able to troubleshoot a lingering shifting issue that could not be resolved elsewhere.
Great service, recommended to replace tires and quick service completed.
Beautiful store with a good selection of bikes. Staff are super friendly.
Very fast and friendly service. I dropped in without an appointment to get my brakes bled. They took me right in, gave me suggestions, showed me products I asked to see to potentially upgrade in the future and they were more than happy to oblige. They got my bike back to me same day when other places were months out.
Understandable, fair price, very friendly and knowledgeable service.
Everything
My sons and I absolutely endorse TREK’s product, flawless design; our enthusiasm extends to two men, for the best service one could ever experience, Mike who sold me the bike after Jeremy special ordered a smaller version of my son’s for me to try out (a quiet afternoon of hilarity and good story telling). Their warm support and future reassurance of continued-upkeep is the TREK plan!
Yesterday, I enjoyed my first ride in five years, this little bike takes no effort to turn, stop or shift. My shoulders and hands were never strained, I sailed past 18 miles of Autumn fields on a glorious day.
Thank you to both, for their knowledge and engagement!
The service dept was excellent, as they always have been. Friendly, fast, great.
Good chocolate cookes baked fresh. Nobody does that - warm out of the oven. Are you kidding me. Tempt me with the knowledgeable staff, close me with the cookies.
Great salesman who took time with my daughter who was just learning to ride.
Your support and customer service is fantastic.
Bikes are high quality and great shop support! Been to 3 different Trek shops each salesperson was great. Downside is not all bikes in stock so have to search for inventory to try bikes.
Quick, knowledgeable, and professional staff - from sales assistance and ordering by Jeremy, to build by Sean, to final training and set-up by Mike, everything was great!
Humberto super helpful. Very Knowledgeable and efficient.
Friendly staff
Very clear on what they were going to do, and all done at a reasonable and fair price.
Personalized service
Joseph was super helpful in finding me a replacement stem the minute they opened the store on Sunday at noon. Dude dropped everything to find me exactly what I needed.
We love the trade in value and speedy service.
Great products and the staff is always very helpful
Kole and Adrien were both super helpful with the intake and servicing of my bike. I was kept accurately informed of costs and timeline and was able to pick up when convenient for me. Adrien did a great job on its service and was super helpful when I picked it up giving advice on how best to set the suspension etc. I rode my bike the next day and there was very clear improvement in how the bike rides. Thank you very much!
Knowlodge and variety of various types of bikes to fit my riding style