Customer Testimonials
Chelsea, at the repair desk, was excellent. I had fallen while going on a roundabout during a ride on my Trek Domane SLR+ on October 17th. She detected several minor problems with my bike and successfully troubleshot and fixed two immediately.
The rear derailleur servo motor had lost track of where it was after the fall. She manually moved the chain, and the servo motor synced up again. The right crank arm seemed to be loose and would not tighten properly. She removed and examined the crank arm and couldn't find any issue. So she cleaned it and reattached it, and it tightened up with no issue.. She then carefully examined all the carbon parts of the bike for any cracks or damage. There are some other minor repairs needed, like a new handlebar wrap, so I left my bike at the store for service.
I am riding in the Oceanside "Bike The Coast" century on November 1st. She scheduled my bike repairs, so it will be ready in plenty of time for the "Bike The Coast" ride. I turn 70 on October 25th, and riding a century ride at 70 is a big deal for me.
I deeply appreciate Chelsea's calm and friendly manner, plus her willingness to explain to me what she was doing and why. Chelsea is truly an outstanding Trek employee. Her excellent service has reaffirmed my belief that Trek is the best bike store in North County.
Excellent staff! It is a fantastic LBS!
Great customer service!
Great service, Great people , Great work .
Friendly and helpful staff.
I received quick service, which turned out to be knowledgeable, professional and friendly
Comprehensive, thoughtful, and friendly service. The staff explain everything.
Your technicians do excellent work and are helpful.
The repair service was done very quickly
Service person was very friendly, answered my questions and completed the work quickly. The service was also affordable.
Best bike shop I have ever dealt with. A very Knowledgeable staff, very polite, and professional, and ready to advise and assist whenever possible. I send all my work there and recommend them to my friends
Excellent customer service. The shop manager went out of his way to ensure we had what we needed.
I especially like the service.
Tyler took care of everything I needed for service on my bike to keep me riding!
Speed of service and quality. Wheel looks great after repair and overhaul. I'll be back.
John and the rest of the team at Trek Kearny Mesa are professional and supremely knowledgeable about bikes and the industry overall. They also provide concierge-level customer service, showing that they truly care about me as a customer. Highly recommended!
Service and sales staff are friendly, knowledgeable, and seem to not hesitate to ask other staff members for help resolving customer questions.
Service work is done quickly, efficiently and with high quality results at this El Dorado Hills location, so this is my go-to shop.
Attentiveness, explanation of parts needed and prompt repair. I just took the bike on a trail ride and am delighted with its performance. Thank you.
Knowledgeable and professional service, and so friendly
Friendly , quick, and very informative
Great sales and service crew at the Redmond Trek store. Helpful and knowledgeable
Thx for letting me drop by to take care of a quick adjustment. Everyone was extremely friendly!
Friendly and provided quick accommodation service as they can! Definitely recommend a go to shop to get your bike fixed and purchase too.
Trek East Olympia has a nice assortment of bicycles as well as a very nice assortment of accessories and clothing.
Nice store, friendly and knowledgeable employees.
The mechanic (Sean) is absolutely 1 of the best in the Reno area. I trust him 100% with my bike. This time he serviced my bike, updated the firmware and packed my bike in a bike case for intercontinental traveling.
Quality, price, selection
Dan went above and beyond and picked up a last minute purchase from another store location
Ryan is amazing - knowledgeable and helpful in every way.
A great bunch of employees that look after their customers.I was at the store 30 minutes early to be first in line , the manager saw me sitting outside and let me in.Took care of me and I was gone 15 minutes before they opened!!! That is customer service !!!
It’s my 3 bike from them .That says a lot.
Larry Reimer