Customer Testimonials
Automatic propane fills. Great customer service.
We like everything !
Have nice day?
I'd like to take a moment to thank my local Osterman / Superior delivery team for service that went above and beyond. I live in a fairly remote location and my driveway is incredibly long and steep and during the wintertime is quite sinister. The ice and snow make it challenging for most vehicles even with plowing and sanding.
During this past snowstorm, I ended up running out of propane and was attempting to keep my house warm using space heaters. I couldn't even get up my driveway in my own 4wd vehicle. Ray Cody and his team went out of their way to make sure I got a delivery and even made sure that I had a 120 gallon tank connected to hold me over while they kept attempting to get the delivery truck up my driveway.
I'd like to mention a few employees by name. Rob tried multiple times over multiple days to find a way up the driveway. He even got out and shoveled my drive with me. Mark and Steve were the ones who got really creative and delivered the temporary tank that they then had to hoist up a second hill that was covered with snow. And finally Paul was able to make the delivery early one morning when the ground was sufficiently frozen solid and sanded. Thanks to all those guys for service that really went above and beyond. I don't think there are a lot of companies out there that would make the efforts that Ray and his team made. I hope that they get recognized for their truly outstanding customer service. I'm definitely an Osterman / Superior customer for life.
the deliver, Rob, was very nice, polite, knowlegable,
regular delivery is great
The driver went above and beyond in the snow.
Respond Quickly to a delivery request. Always very friendly on the phone.
Customer service is excellent
Patient, understanding
Prompt delivery
Good, reliable service and helpful, friendly agents
The person managing my account, Kimberly, is excellent, professional and totally on top of her game.
Whenever there have been any questions, Kimberly was able to grab the problem and find a solution.
Thank ypu.
Very efficient - even with the payments.
Always on time
Reliable and accessible. Great website.
Kim was very helpful in adjusting my payment rates
I called and they delivered on time,
Very prompt delivery
Prompt service and courteous customer interactions.
During a vicious cold snap (17 below zero in Hinsdale), we were low on propane because we had to keep the temp up and drip the faucets and we were worried we’d run out of fuel and experience a major damaging freeze up. But Osterman got propane out to us the next day and saved our collective bacon. Much appreciated.
Responsive and you worked with us on price
Thank you for all you did when I was out of propane.
The delivery person was nice enough to even bring our newspaper from the driveway to our porch
So far, everything has been good and been timely.
Delivery as needed when tanks are low. I don’t have to order propane.
Deliveries are made in a timely fashion.
services are always good
Service techs excellent
Timely to deliver propane. Friendly staff.
Prices are decent and the staff helpful.
Prompt service
Full service for oil and gas customers Competitive pricing.They offer a budget plan for both oil and gas customers. Co- op options as well . Knowledgeable and friendly office staff.