Customer Testimonials
The person in the office that I talked to was very helpful and the delivery person was friendly and showed up when expected.
Prompt service
For the pool it is automatic but fill the grill tank at the same time
When I call with a question or any other reason, I am treated with kindness and respect. My deliveries are on time and easy to pay with auto pay
Reliable and trustworthy.
the Associate I talked to was very friendly and informative, she also got back to me the same day with and 1 hr or 2 with the answer I needed.
Thank You!
The ease of ordering propane fill online.
great survice and staff is very nice
We have no complaints although we have no idea whether we are paying too much, too little or just the right amount for your services. We are not good about comparison shopping 😜
Good response for delivery.
Reliable service.
Would you please stop the surveys sent to us. Thank you.
Timely refills
The customer service staff and the delivery staff are both wonderful.
Prompt service. All delivery people have been extremely nice.
Very responsive to requests
Propane technician came to do a safety check on our propane unit. Professional patient and answered all my questions. Nice guy
Your here when needed.
Always on time . Whenever I have call and needed an an answer I have gotten an excellent response
. Also fast and polite respons.
on time delivery
Responsive customer service.
I was very happy customer because the staff (Brenda) was wonderful helping me navigate . I’ve been with Osterman for over a decade and the customer service in Pittsfield is wonderful!
Olwen Dowling
Our auto delivery program has been very good for us. We don't have to worry about running out of fuel. The website has been very useful for checking Lp levels, delivery histories and payment histories. The option to pay online saves time and resources. However, we don't always get a delivery receipt when the delivery is made. We can get the information on the website but we would rather know the information when the delivery is actually made.
Great customer service so far!
Last October, an Osterman truck pulled into our yard and the driver said he was here to level our 500-gallon LP tank. He said it was listed on his paperwork as a 150-gallon LP tank and he would return. He left. He never returned. It is visibly tipped but that doesn’t seem to concern the auto deliver drivers. Please advise.
Thank you
I thought the customer service representative, Lisa and the technician, Parker were very pleasant and helpful. There was a glitch in the beginning but once they were made aware of it, they were quick to fix it. We are grateful that the problem was rectified and all systems are go!
Easy to set up delivery
Timely, stress fee delivery. Friendly staff.
We very much appreciated the great service given, especially the follow through. A question I had could not be answered during initial phone call. I was told I would be given an answer the next day, and, amazingly, I was called back with not only an answer but a plan of action! A few days later, we had great in person service from a wonderful driver, who removed old tanks from another company, installed new tank, answered our questions, even checking that gas was then turned on properly to house.
Your drivers and your office service personnel