Customer Testimonials
Your here when needed.
Always on time . Whenever I have call and needed an an answer I have gotten an excellent response
. Also fast and polite respons.
on time delivery
Responsive customer service.
I was very happy customer because the staff (Brenda) was wonderful helping me navigate . I’ve been with Osterman for over a decade and the customer service in Pittsfield is wonderful!
Olwen Dowling
Our auto delivery program has been very good for us. We don't have to worry about running out of fuel. The website has been very useful for checking Lp levels, delivery histories and payment histories. The option to pay online saves time and resources. However, we don't always get a delivery receipt when the delivery is made. We can get the information on the website but we would rather know the information when the delivery is actually made.
Great customer service so far!
Last October, an Osterman truck pulled into our yard and the driver said he was here to level our 500-gallon LP tank. He said it was listed on his paperwork as a 150-gallon LP tank and he would return. He left. He never returned. It is visibly tipped but that doesn’t seem to concern the auto deliver drivers. Please advise.
Thank you
I thought the customer service representative, Lisa and the technician, Parker were very pleasant and helpful. There was a glitch in the beginning but once they were made aware of it, they were quick to fix it. We are grateful that the problem was rectified and all systems are go!
Easy to set up delivery
Timely, stress fee delivery. Friendly staff.
We very much appreciated the great service given, especially the follow through. A question I had could not be answered during initial phone call. I was told I would be given an answer the next day, and, amazingly, I was called back with not only an answer but a plan of action! A few days later, we had great in person service from a wonderful driver, who removed old tanks from another company, installed new tank, answered our questions, even checking that gas was then turned on properly to house.
Good Service.
We don't have to fill up as often.
timely, no-hassle deliveries
Very polite and always answer all my questions
Customer service and speed of delivery
Easy to deal with.
I have been with Osterman Propane for more than 20 years. In all that time, they have never missed one auto delivery; I have never run out of propane and they have been on hand for every weather emergency! When my tank needed replacing, it was done efficiently and safely. I have no complaints, not to mention every person I've dealt with at Osterman has been friendly and helpful. I'd say that's a 10! Thank you.
Reliability
no problems
This week we unexpectedly found ourselves concerned about our propane tank function. The first call was to the office in Lee MA where a wonderful lady whose name I didn't get entered the information into her computer as we talked. She assured me we would get a follow-up from the appropriate person. And that's exactly what happened.
Lisa in North Adams helped us solve the problem with patience and expertise. She listened, responded quickly and made several phone calls to other staff at Osterman and then back to us.
We greatly appreciate a company that works with you getting a problem solved quickly, with excellent communication with a worried homeowner!
We highly recommend Osterman !
Ray Cote and Kim are great problem solvers. I appreciate their competence and customer sensitivity.
Absolutely impressed with this company and their compassion for their customers. They have been amazing. And their employees are all great, kind, and respectful. They have never left me without fuel, when I’ve reached dark times. Their payment planned saved me and allowed my kids and I to stay warm. I would 100% recommend them.
Great service
Automatic monitoring of amount in tanks.
Great service
You keep our propane up to date, on a regular basis.
You customer service is courteous and handles all requests promptly.
Service is timely, friendly and reasonably priced. They always keep my tank full. I don’t have to worry about it at all.
Propane technician came to do a safety check on our propane unit. Professional patient and answered all my questions. Nice guy