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based on 8893 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It's quick and easy!
Pros: People very friendly and I was able to schedule an appointment right away.
Cons: The method of cleaning just seemed to elongate the dirt and stains on my carpet. I now have visible lines showing down each stair step that I did not have before. I spent extra money to have pet urine removed from the carpet and ended up with yellow streaks along the carpet instead of the small spot it was originally in and an awful intensified smell. Fortunately I was able to remove the yellow steaks and smell with over the counter products. The additional $110 spent on pet cleaning was not worth it.
Fast and friendly service. There was an emergency that came just with one of the techs and they got me my service done in the timeframe anyway.
After the cleaning, my carpet is still showing stains. I paid over $200.00 to get the carpet clean and the technician kept telling me the stains won't come off, hurried up and offered no options on how to get rid of them. This was one of the reasons I requested the service. He got all 4 rooms plus the stairs got done in less than an hour and kept offering me other services instead of concentrating to make my carpet clean. I am disappointed in the service provided. Technician mentioned it was his second month working for the company, I felt that he was unexperienced and didn't have enough knowledge in this field of work.
Prompt, efficient, personable.
No chemicals
Good service and nice staff
Service is good. The technician did not put on shoe covers this time. In the past the techs have done this. The carpet took longer to dry this time also. What is the product that is prayed on the carpet before the extraction process?
Kai, did a fantastic job and was very professional. Definitely use your service again.
Easy and convenient scheduling, fair prices,no gimmicks.
Zerorez worked around my schedule and the technician called to let me know that he was going to be 10 minutes later than expected - great communication.
Our technician, Michael was most polite and efficient.
Love them
On time, did a great job, explained process completely.
Loved how quick and an a professional manner everything got done in! No soapy residue and my house smelled fresh and clean afterwards! Thank you for a job well done.
Well I don't really have much to compare to since it's the first time I've had carpet cleaned in years but I am usually not fond of price adders on site. $45 for topical treatment per room that didn't even seem to have much an effect seemed like a rip off to be honest. So I probably wouldn't recommend to family or friends.
I liked the fact that the technicians were up front and friendly and kind. Willing to.listen the customer. They were knowledgeable about there comla y and the difference between zeroes and other carpet cleaning companies. I like the fact that the carpets were clean and fresh and barely damp and NO SOAP AND.RESIDUE!! AWESOME JOB GUYS! THANK YOU from John and Name removed.
I loved the fact that you guys make sure your customers are 100% satisfied, and for that I loved Zerorez!!❤️
On time and a beautiful job as usual.
They where polite, punctual, quick. Only have one issue, there are several spots still remaining.
Great service and product
Good service and good quality.
Guality of the work done & service. No residue is a big factor.
Quick service, professional technician, low costs
The employees that arrive in our home are careful, thorough, and very respectful.
I loved how fast it was and how nice the techs were who came to my home ! I will defiantly use zerorez again !
I was concerned with a biological treatment of $45 on my bill. I called the office and shared my concern and was told a manager would be calling me back which never happened. First name removedPhone number removed
I like the cleaning process and I like technician. Josiah was very polite and thorough. I like getting special discounts. I submitted my request online but did not get a call back. Fortunately the time I requested was available.
We were very Impressed with Matt. Carpets look amazing. My sister just made an appointment to have hers cleaned!
Great friendly service. Has a great product and method of cleaning pet urine stains and removing odors. Unfortunately, I have had to use this service on multiple occasions, but wouldn't call anyone else to extract pet accidents.
Came back free of charge when I wasn't happy with a room. Great customer service!