- Phone: 509-582-9000
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based on 9122 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked the online scheduling, it was easy and convenient. The reminder phone call the day before and the call to let you know when the tech will be arriving was very nice. The tech was very polite, clean and professional, really appreciate the booties to cover their shoes to make sure they aren't bringing in the outside dirt while they are cleaning my carpet.
My carpet looks great, love the products!
I had and ink stain and he was able to lighten it.
Easy and you do a great job!
You were friendly, quick and thorough. Thank you! I’ll be calling you again!
The services are very Professional.
service and tech was amazing!
On time, friendly, wore booties, and cleaned our carpet to our satisfaction :-)
Prompt. Friendly. Good service. Pleased with the results.
My carpets look the same. we had a yogurt spill and the crusty feeling was there after you came. I have used a small shampooer and got better results from same spill. I got pet and stain proof carpet and after cleaning nothing came upon but when I clean them with a carpet cleaner they go away and don't come back after the water dries.
Very professional staff.
Your product worked great and your employee was courteous abs and efficient
Thank you
Carpets came out looking greay.
When a customer calls in to make appointment specials should be offered. I had to say something about the monthly special to get special price. Overall I would say it was a good experience. The young man who came to my house was very knowledgeable and helpful.
Ace did a great job
Great staff and great carpet cleaning!
Low residue products
I like that there is no residual product left to collect more dirt. Plus it seems to dry faster. He did a very nice job of making the carpet look like new. Thank you so much Name removed
Easy to get an appointment and I’m always happy with the work.
My carpet looks clean the longest when I have Zerorez clean.
Mike was very knowledgeable and shared some thoughts with us.
Zerorez always provides professional services, in which the technicians listen to your concerns and provide reasonable resolution alternatives. Stains are removed without harsh chemicals and my carpet is completely dry shortly after completion of service. Thank you for always doing a great job!
Pricing compared to other local companies
It was an emergency, my dog got sick on my new living room carpet! They fit me in the same day, and saved my carpet. They got the stain totally out. It looks great! And they were so nice and knowledgeable. Thank you.
Matt, the tech, was great. He explained everything he was doing very clearly. He was very careful with everything he did. Wonderful young man.
Carpets look great.
We have a karastan carpet with warranty that is valid only if carpet is cleaned once a year by certified cleaning co. You were only one in Tri-Cities that we found. In addition, service & cleaning was quite good. Thanks.
Very happy with the results, Mike was professional and very pleasant.
The service was exception and timely. Very happy with the services.
We are please with Zerozez, Matthew was a very nice guy and seemed very knowledgeable on his carpet cleaning
This was my second time I used ZeroRez when I met The tech Matt he was very respectful and his work ethic was great he did my duct work and carpets I would recommend both to anyone Matt is an awesome young man
The carpets look nice but the tile cleaning does not!
Maybe we should have another pass at the tile.