Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 9080 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 10, 2018 — Rated 10 out of 10 by A.M. Zerorez Tri-Cities
What do you like about our products and services?

Very professional and courtuous. Over all very happy withe the service.

Report a concern   October 10, 2018 — Rated 10 out of 10 by M.D. Zerorez Tri-Cities
What do you like about our products and services?

I was impressed with the quality of the work and how quickly it was done. The carpets were clean and dry. Super job.

Report a concern   October 10, 2018 — Rated 9 out of 10 by S.D. Zerorez Tri-Cities
What do you like about our products and services?

Service tech was GREAT.

Report a concern   October 10, 2018 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

The education I revived from the tec. on the product and process and the outcome of the service. now we will see how the service performs over time.

Report a concern   October 10, 2018 — Rated 10 out of 10 by A.L. Zerorez Tri-Cities
What do you like about our products and services?

Professionalism. Great customer service. Great cleaning job.

Report a concern   October 9, 2018 — Rated 10 out of 10 by G.S. Zerorez Tri-Cities
What do you like about our products and services?

No chemjcals

Report a concern   October 7, 2018 — Rated 10 out of 10 by W.K. Zerorez Tri-Cities
What do you like about our products and services?

Professional services.

Report a concern   October 7, 2018 — Rated 10 out of 10 by S.L. Zerorez Tri-Cities
What do you like about our products and services?

It was great being able to get my service the same day I called in. Devon our technician was very friendly, knowledgeable, and thorough. The carpets feel so soft and clean and only a couple of hours to dry.

Report a concern   October 7, 2018 — Rated 10 out of 10 by Hope Guerra Zerorez Tri-Cities
What do you like about our products and services?

Friendly and courteous.

Report a concern   October 7, 2018 — Rated 7 out of 10 by C.G.G. Zerorez Tri-Cities
What could we do to improve?

We had our carpet and couches cleaned and have used zerorez for carpet cleaning a few other times. The carpet turned out great, I love that there is no residue after. With our couch, we got the pet treatment as our dog has had accidents before. The couch looked clean but still smelled, even after a few days of drying. I just recleaned it myself today (a couple weeks later) and pulled up tons of dirt. Not sure what the standard is for couch cleanliness but I had higher expectations since the carpets have always come out great.

Report a concern   October 7, 2018 — Rated 10 out of 10 by S.T. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals or soaps are used, eliminates the odors sometimes left behind.

Report a concern   October 7, 2018 — Rated 10 out of 10 by Samantha Mccanse Zerorez Tri-Cities
What do you like about our products and services?

Great customer service, wonderful results.

Report a concern   October 6, 2018 — Rated 10 out of 10 by Kester Ogala Zerorez Tri-Cities
What do you like about our products and services?

Great customer service and clean job. This is the 3rd time to use Zerorez. I highly recommend them.

Report a concern   October 6, 2018 — Rated 10 out of 10 by Matthew Mcgee Zerorez Tri-Cities
What do you like about our products and services?

We've used Zerorez a handful of times in our new house and we're always really pleased with the service. Carpets get clean and look/feel great afterward, and they definitely dry noticeably faster than the old days when we used other cleaning services. Highly recommend!

Report a concern   October 5, 2018 — Rated 10 out of 10 by S.M. Zerorez Tri-Cities
What do you like about our products and services?

Cleaned my 15 year old carpet . Turned out amazing

Report a concern   October 5, 2018 — Rated 10 out of 10 by N.S. Zerorez Tri-Cities
What do you like about our products and services?

I like the Zerores empowered water for cleaning the carpet as it does not leave a residue to attract dirt. The pretreatment used is also very effective. I also like the carpet protectant. Your service technician Davyn cleaned my daughter's carpets on September 27, 2018, and we are very pleased with his work. He is very thorough and knows the Zerores system and its products, and is a good sales person. Davyn is very professional, and we have scheduled Davyn to come back again on October 10, 2018 for more carpet cleaning.

Report a concern   October 4, 2018 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

Made my carpets smell and look much nicer!

Report a concern   October 4, 2018 — Rated 10 out of 10 by Erin Perkins Zerorez Tri-Cities
What do you like about our products and services?

My floors and chairs look fantastic. The technician worked so hard and I was so impressed at his efforts to get out a stain on my chair. I am absolutely thrilled! I can’t thank you enough

Report a concern   October 3, 2018 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

Our carpet looks amazing and smells so fresh. Thank you.

Report a concern   October 2, 2018 — Rated 10 out of 10 by Janna Clark Zerorez Tri-Cities
What do you like about our products and services?

The carpets look and feel so clean and fresh! There is no chemical smell or “crunchy” feel like there has been when we,be used other companies. We had some tile done this time as well. I was shocked at how clean it came. The tile and grout looked new!

Report a concern   October 1, 2018 — Rated 7 out of 10 by C.M. Zerorez Tri-Cities
What could we do to improve?

I scheduled the cleaning of our building at certain time and they came 2 1/2 hrs after the time scheduled. :(

Report a concern   October 1, 2018 — Rated 10 out of 10 by R.G. Zerorez Tri-Cities
What do you like about our products and services?

I have used Zerorez for several years and the results have always been excellent. Carpets are clean and dry much faster than other carpet cleaners I've used.

Technicians are friendly and do a good job. We did have an arrival time problem this last time. No one's fault I think.

Report a concern   October 1, 2018 — Rated 10 out of 10 by Bill Boldman Zerorez Tri-Cities
What do you like about our products and services?

The tech did a great job cleaning the carpets, his name is Devyon. the carpets were very dirty and surpassed my expectations. he was very friendly and informative. I had a front yard faucet that leaked but Devyon did not know that, there was a small flood in the back bedroom which was NOT his fault. He did a great job to suck up the water and put down some solution. But i was very pleased with the service.

Report a concern   October 1, 2018 — Rated 10 out of 10 by B.S. Zerorez Tri-Cities
What do you like about our products and services?

The service was everything it should be. We asked to have additiona rooms and stairs cleaned at the last minute, and the technician was willing to stay until 7 pm to do this for us. He was very pleasant and profession. I give him a 10/10 as well.

Name removed
71421 E Sundown PR SE

Report a concern   October 1, 2018 — Rated 10 out of 10 by K.G. Zerorez Tri-Cities
What do you like about our products and services?

Carpet turned out great. Ace was nice and professional.

Report a concern   October 1, 2018 — Rated 10 out of 10 by Savanah Booker Zerorez Tri-Cities
What do you like about our products and services?

Very friendly and knowledgeable staff! Carpets came out looking brand new!

Report a concern   September 30, 2018 — Rated 10 out of 10 by K.O.N. Zerorez Tri-Cities
What do you like about our products and services?

The service was great! Nick did a fantastic job and I'm super happy!

Report a concern   September 29, 2018 — Rated 10 out of 10 by A.D. Zerorez Tri-Cities
What do you like about our products and services?

It was a great job, very nice employee, didn't take forever, floor dried quickly. Wonderful all the way around.

Report a concern   September 29, 2018 — Rated 10 out of 10 by T.W. Zerorez Tri-Cities
What do you like about our products and services?

Informative and efficient

Report a concern   September 29, 2018 — Rated 10 out of 10 by R.S. Zerorez Tri-Cities
What do you like about our products and services?

How clean the carpets are.


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