Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8893 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 12, 2018 — Rated 10 out of 10 by Shawn Sims Zerorez Tri-Cities
What do you like about our products and services?

The serviceman was fantastic!!!
Very knowledgeable, kind, and friendly.

Report a concern   September 11, 2018 — Rated 10 out of 10 by becky ochoa Zerorez Tri-Cities
What do you like about our products and services?

Nick, awesome! Great job, polite, professional.

Report a concern   September 10, 2018 — Rated 10 out of 10 by K.H. Zerorez Tri-Cities
What do you like about our products and services?

Carpets look great - thanks again.

Report a concern   September 9, 2018 — Rated 10 out of 10 by D.L. Zerorez Tri-Cities
What do you like about our products and services?

Fernando and Devin were very professional and courteous during the duct cleaning. They were very careful to protect the walls and furniture as they moved around the house. I am extremely pleased with their service.

Report a concern   September 9, 2018 — Rated 10 out of 10 by S.R. Zerorez Tri-Cities
What do you like about our products and services?

Technician was responsible and thorough.
Results were great!

Report a concern   September 8, 2018 — Rated 9 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

I like that you don’t use chemicals. Your techs were great and very professional.
And my carpet dried quickly. :)

Report a concern   September 8, 2018 — Rated 10 out of 10 by C.S.M. Zerorez Tri-Cities
What do you like about our products and services?

Fernando is very thorough and professional.

Report a concern   September 8, 2018 — Rated 10 out of 10 by M.D. Zerorez Tri-Cities
What do you like about our products and services?

The cleaning services were excellent in every way.

Report a concern   September 7, 2018 — Rated 10 out of 10 by S.L. Zerorez Tri-Cities
What do you like about our products and services?

My carpet is clean and already dry. I will definitely use it again.

Report a concern   September 6, 2018 — Rated 10 out of 10 by L.G. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals

Report a concern   September 6, 2018 — Rated 10 out of 10 by Brent Johnsen Zerorez Tri-Cities
What do you like about our products and services?

Nick was great! Friendly and efficient. A great representation of your company.

Report a concern   September 5, 2018 — Rated 5 out of 10 by G.F. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I have two small rooms so it is too expensive to reach your minimum. Service is good.

Report a concern   September 5, 2018 — Rated 10 out of 10 by P.M. Zerorez Tri-Cities
What do you like about our products and services?

Very efficient attention to detail Matt was great

Report a concern   September 5, 2018 — Rated 10 out of 10 by R.U. Zerorez Tri-Cities
What do you like about our products and services?

Your technicians are always pleasant and do a great job

Report a concern   September 4, 2018 — Rated 10 out of 10 by B.D. Zerorez Tri-Cities
What do you like about our products and services?

The zero residue, nice when you have active little kids! Appreciated the extra effort by Nick this time to pinpoint the pet problem areas and treat

Report a concern   September 4, 2018 — Rated 10 out of 10 by L.K. Zerorez Tri-Cities
What do you like about our products and services?

carpet feels wonderful. Wish I would have done sooner. Highly recommend

Report a concern   September 4, 2018 — Rated 0 out of 10 by C.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Terrible customer service.

Can argue many thing but not responding is not one of them.

Shared info from my carpet cleaning. Suggested I would pay for a deeper cleaning if available.

Again no response.

Report a concern   September 3, 2018 — Rated 10 out of 10 by A.D. Zerorez Tri-Cities
What do you like about our products and services?

Great job. Thanks

Report a concern   September 3, 2018 — Rated 10 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

Knowledgeable technician, and on time!

Report a concern   September 2, 2018 — Rated 9 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

The stains are gone! Now comes the real test--will they star gone. I suspect they will. technician Was very polite and informative. Worked very hard.

Report a concern   September 2, 2018 — Rated 10 out of 10 by K.K.A.K.C. Zerorez Tri-Cities
What do you like about our products and services?

I like the custermer service and the friendly techs and the great clean ... franndo did a great job would like fir him to do it the next time.

Report a concern   September 2, 2018 — Rated 9 out of 10 by S.R. Zerorez Tri-Cities
What do you like about our products and services?

Fernando was very nice and he did a great job cleaning our carpets.

Report a concern   September 2, 2018 — Rated 10 out of 10 by R.D. Zerorez Tri-Cities
What do you like about our products and services?

Very, very clean carpets. No harsh smells. Carpet felt soft not like it was full of old cleaner or residue.

Report a concern   September 1, 2018 — Rated 10 out of 10 by C.G. Zerorez Tri-Cities
What do you like about our products and services?

Fernando was very pleasant and helpful. He did a first rate job cleaning the carpets and tile.

My tile looks amazing as does the carpets. I won’t use anyone else from now on.

Report a concern   September 1, 2018 — Rated 0 out of 10 by K.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I am completely disappointed. The general area of my rug looks clean...like freshly vacuumed clean. However, the areas of concern like high traffic and spots are ALL still DIRTY. EVERY spot that was on the carpet, before the cleaning occurred, is STILL there. Another area is clearly STILL dirty (brown with dirt) as well. It doesn't even look like anyone was here.
I paid $240 to be left with dirty carpets!!!
The technician was supposed to be here between 12:00pm and 1:00pm. I understand sometimes people can get behind. The technician actually arrived at 2:45! That's a BIG difference. Yes, i was made aware of the delay but it made us change our plans for the day. It was very inconvenient to wait 2 hours for someone to arrive.
I'm very dissatisfied and STILL need my carpets cleaned. I would appreciate a FULL refund.
Thank you
Name removed

Report a concern   September 1, 2018 — Rated 10 out of 10 by R.A.L.F. Zerorez Tri-Cities
What do you like about our products and services?

I am very happy with how my 20 year old carpet looks after being cleaned. No harsh chemical smell too.

Report a concern   August 31, 2018 — Rated 8 out of 10 by E.S. Zerorez Tri-Cities
What could we do to improve?

Just be more clear about prices. I was quoted for 148 dollars for a pet treatment, one room with protectant cleaning and ended up paying 70 more due to some extra solvent cost that I was not made aware of until after.

The work was phenomenal, I just need to know what I'm going to be paying first!

Report a concern   August 31, 2018 — Rated 10 out of 10 by Veronica Whitish Zerorez Tri-Cities
What do you like about our products and services?

Thank you, Zack, for the thorough carpet cleaning and spending extra time and energy on concerning carpet stains and explaining carpet care. I'll see you next year!

Report a concern   August 31, 2018 — Rated 10 out of 10 by Staci Thompson Zerorez Tri-Cities
What do you like about our products and services?

always friendly and professional. I have been using Zerorez for 5 years. Wont use another company.

Report a concern   August 30, 2018 — Rated 5 out of 10 by S.I. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I had an ottoman cleaned and it almost looks worse than before. For $40 I expected more. I acknowledge that some stains won’t come out with powered water but for the cost, I expected better results.


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