Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8893 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 26, 2018 — Rated 10 out of 10 by Tana Payne Zerorez Tri-Cities
What do you like about our products and services?

I’ve used Zerorez twice-once to clean up bamboo floors for the sale of a home and once for cleaning my dryer vent and air ducts. Both times they have been courteous, efficient, and arrive when they say they will (with a 30 minute advance call). Their employees have been personable, friendly, helpful, and clean!

Report a concern   September 25, 2018 — Rated 10 out of 10 by C.P. Zerorez Tri-Cities
What do you like about our products and services?

Great job'

Report a concern   September 24, 2018 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

Very professional and happy with the service!

Report a concern   September 24, 2018 — Rated 7 out of 10 by J.M. Zerorez Tri-Cities
What could we do to improve?

The men were very friendly but the carpets only appeared clean for about a week. What looked completely cleaned or gone has already begun to resurface so i feel like it was a lot if wasted funds.

Almost like the “powered” water just hides the carpet discoloration like a color change marker would and after just a little while it goes back to looking dirty.

I am aware of age of carpet and such can be a factor but eould have expected it to last longer than a week or so.

Report a concern   September 23, 2018 — Rated 10 out of 10 by Charles & Janet Wheaton Zerorez Tri-Cities
What do you like about our products and services?

We like that it is quick, knowledgeable service man and it feels and looks cleaner.

Report a concern   September 22, 2018 — Rated 10 out of 10 by B.K. Zerorez Tri-Cities
What do you like about our products and services?

I was very happy with the Service. He did a great job cleaning my couches.

Report a concern   September 22, 2018 — Rated 10 out of 10 by Lisa Edwards Zerorez Tri-Cities
What do you like about our products and services?

Our rugs never got clean with other companies. You made our rugs look like new and you got up the stains from doga and soda spills from kids.

Report a concern   September 21, 2018 — Rated 1 out of 10 by A.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

It looked great while it was still wet but once it dried out the staines reapeared. The wash marks are visible in some in some areas. It would be great if those areas could be recleaned.

Report a concern   September 20, 2018 — Rated 9 out of 10 by J.K. Zerorez Tri-Cities
What do you like about our products and services?

Efficient and attentive to my home.

Report a concern   September 20, 2018 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

They bring my soiled carpet back to life and smells fresher.
Done professionally. Price is reasonable.

Report a concern   September 20, 2018 — Rated 10 out of 10 by L.F. Zerorez Tri-Cities
What do you like about our products and services?

I like how friendly the staff is and how quickly I can get scheduled.

Report a concern   September 20, 2018 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

Very professional.

Report a concern   September 20, 2018 — Rated 10 out of 10 by S.A. Zerorez Tri-Cities
What do you like about our products and services?

My carpet and tile & grout are clean, bright and spotless. You did have to come back to redo the tile & grout around the edges of the bathrooms. Thank you for making it right! All those I talked to about the comeback were kind, understanding and helpful. Jeremy, who came to complete the work in the bathrooms, was exceptional. Great customer service skills, super work ethic and an asset to your company. We will highly recommend you with the explanation if something wasn't done correctly, it will be made right.

Report a concern   September 20, 2018 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

The man who came to clean my carpets, I believe his name is Jeremy, was very friendly and did a great job explaining what he was doing and what other treatments were available. I will request him again when my carpets need cleaning. He did a wonderful job.

Report a concern   September 20, 2018 — Rated 10 out of 10 by Chris Hough Zerorez Tri-Cities
What do you like about our products and services?

Excellent customer service

Report a concern   September 19, 2018 — Rated 10 out of 10 by P.G. Zerorez Tri-Cities
What do you like about our products and services?

Very professional and courteous.

Report a concern   September 19, 2018 — Rated 10 out of 10 by Paul Vowels Zerorez Tri-Cities
What do you like about our products and services?

We were very happy with the results and even more happy with the service! Jeremy was professional and personable, and did a FANTASTIC job. I would highly recommend Zerorez to all my friends and family. Thank you so much!!!!
Janet Widman and Paul Vowels

Report a concern   September 19, 2018 — Rated 10 out of 10 by L.K. Zerorez Tri-Cities
What do you like about our products and services?

Customer service was great on the phone also your technician was very friendly and helpful.

Report a concern   September 19, 2018 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

Professionalism of technician. Very friendly and thorough.

Report a concern   September 17, 2018 — Rated 10 out of 10 by A.S. Zerorez Tri-Cities
What do you like about our products and services?

Very good customer service and my carpets just look so much better!

Report a concern   September 16, 2018 — Rated 10 out of 10 by B.A. Zerorez Tri-Cities
What do you like about our products and services?

Like that there is no soap and drys quickly

Report a concern   September 16, 2018 — Rated 10 out of 10 by R.S. Zerorez Tri-Cities
What do you like about our products and services?

The process and products were explained to my satisfaction. Daniel and Devon did a great job!

Report a concern   September 15, 2018 — Rated 8 out of 10 by L.B. Zerorez Tri-Cities
What could we do to improve?

Better clean up on the wood floors.

Report a concern   September 15, 2018 — Rated 10 out of 10 by R.P. Zerorez Tri-Cities
What do you like about our products and services?

Nicks professionalism was appreciated

Report a concern   September 13, 2018 — Rated 10 out of 10 by R.P. Zerorez Tri-Cities
What do you like about our products and services?

That it's water and not soap

Report a concern   September 13, 2018 — Rated 10 out of 10 by B.K. Zerorez Tri-Cities
What do you like about our products and services?

Matt was great! So knowlegable and very very nice. He also did a great job!

Report a concern   September 13, 2018 — Rated 10 out of 10 by Cindy Mostala Zerorez Tri-Cities
What do you like about our products and services?

Polite and professional servicemen. My carpet always looks great after cleaning, and the “treatment” saved me from a Kool Aid type stain disaster as promised.

Report a concern   September 13, 2018 — Rated 0 out of 10 by S.G. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Cleaning of tile floors and carpet was very poor. Called and had the tech back out. Second time was somewhat better, but soap residue was left behind, as well as splashes of dirty water on my wall. I wanted my floors cleaned prior to a visit by my CEO, and was very disappointed. I will never use your company again.

Report a concern   September 13, 2018 — Rated 10 out of 10 by Mark Bayless Zerorez Tri-Cities
What do you like about our products and services?

Thorough service and friendly staff. Highly recommend.

Report a concern   September 12, 2018 — Rated 10 out of 10 by C.H. Zerorez Tri-Cities
What do you like about our products and services?

Friendly technician.. Clean carpets. Great experience


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