- Phone: 509-582-9000
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based on 8893 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Stains all over the carpet. Food, drink, dirt all removed but a lite red stain from fruit juice. I understand why my family uses your services. IThf carpet looks amazing. Thank you!!!!❤️
Great Job my carpets are so clean. Great friendly service
Great service and completed quickly. Carpets feel so soft and clean. Even though my carpet was only 7 months old, I have dogs and the wind blows so much dirt around here, they felt dirty. Not anymore. They feel great again. Mathew did a great job of explaining everything. I will be calling again!!
Nice guy. Quick. Explained process.
I like how my carpets feel like new
Shorten service window.
Michael was very knowledgeable.. learned a lot about carpet fibers and why our carpets weren’t coming clean.
It was a job well done and it was done quickly. Our service person was friendly and informative. If I remember correctly his name was Armando.
I like the fact that there is no residue after the cleaning is done..
The young man was very nice
We enjoyed your great service and attention to detail. This is the best our carpet has looked. Thanks to Fernando for the great job.
Bob & Name removed
The people are very nice and my carpets look so good afterwards.
Unfortunatally, my stairs which I think were really most important to have cleaned, have started to wick up. The cleaner told me that might happen since the rug is older, however, I really wish it had not happened within 24 hours. I hope that they can return and refresh the stairs so that when people walk into my house, the darkened stairs are not the the first thing they see. Otherwise, I really had no negative thoughts about the service. Mather was very informative about the process and quite pleasant.
Reasonable prices, friendly and knowledgeable staff. Showed up on time, and a job well done.
Nathan was on time, polite, professional, and did a great job. We also appreciated the friendly status phone calls from the office. After the carpet around our dining table dried, some deeper spots wicked up, which commonly happens, and Nathan graciously returned without charge and was able to remove them. After the cleaning, the rooms smelled super fresh and clean. Also, if requested, they can apply their own Scotchguard-like protector that doesn't leave the carpets crunchy like Scotchguard can. (We called a different company last time and when they were done, the room smelled like dogs even though we don't have pets, and the carpet was extremely crunchy from the Scotchguard, so we were very glad to have a much better experience with Zerorez.) Nathan was also able to clean a heavily soiled runner carpet that we thought was too far gone to use, and it is now back in service. They use a hot water extraction process and they do not apply chemicals during the cleaning, which is why there is zero residue. Nathan explained that if chemicals are used, they attract dirt, so your carpets get dirty again faster. Zerorez is the 3rd carpet cleaning company we've tried in the area, and the 1st one we've been happy with, so we will call Zerorez next time we need our carpets cleaned.
My only comment would be to make more use of your corner protectors, through doorways, etc. Although it may be fine without them, using them provides an extra layer of cautionary protection that homeowners appreciate.
After I said we needed the pet treatment he proceeded to talk us out of it that we didn’t need it. That he smelled the carpet and it was fine. Well now the house stinks. It smells as soon as you walk in the door. And the house just went on the market which was why we wanted to clean the carpets and it has a horrible odor. My friend told me she used you guys and that hers stunk afterwards too and I was hoping it wasn’t the case and now we paid almost $200 for a smelly carpet/house for potential buyers. Completely disappointed
There was lack of attention to smaller areas such as the corners of the room. And several of the grout lines were still black that came up with a toothbrush after they left
Did the job
Our technician was on time and very professional and courteous! He also did a quality cleanup mg job!
Was very suprised how clean they got our carpets. They were very dirty with stains from kids and pets and were able to lift it all up. Plus the workers were very helpful and friendly. Would definitely do business with them again!
Its clean and safe and services are great technicians are friendly and great at there job will use for every carpet cleaning from now on.
Professional and effective
They were on time, very knowledgeable and very respectful of my home.They also were able to give me information on other services i was in need of. Looked great afterwards!
Can you please email me a receipt? Email address removed
Great job done cleaning our air ducts by two very professional techs - Ace & Christian.
Next comes the carpet cleaning on July 6th.
Don & Laurel Zinter
I’ve had my carpets cleaned many times over the years by several different companies, including Zerorez, but this time was the best experience I’ve had. The carpets that were cleaned are almost like new again - not just clean, but seemingly thicker and almost luxurious! The 2 gentlemen who did the cleaning were professional, friendly and knowledgeable. I will definitely have Zerorez clean other carpets in my home, and I will ask for the same people to clean them!
Great technician. Courteous, professional, work hard and got the job done relatively quickly.
On time, great job, very informative.
You are awesome. I had a concern and you came right back and made it right! Thank you!
The gentleman that came to our residence was very proper and well mannered, he took the time to help my mother move furniture and what ever else needed to help him do his job. At this time we would like to know the name of this gentleman, he gave my mother great information and solution on to help keep our household clean and stain free. I personally appreciate all that he did, I work in the hospitality industry and the service that was received was top notch thank you and him for all that was done. Please give use the name of the individual that service our home, there is something we would like to do him, because of the service he gave our family. Thank you again for all that was done!!!