Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8893 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 3, 2018 — Rated 10 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

The person who helped us out , was very professional.

Report a concern   June 2, 2018 — Rated 10 out of 10 by C.Q. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very nice and did his job very well. My carpets turned out good. My carpet is old so what do I expect.

Report a concern   June 2, 2018 — Rated 10 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

Representative was very professional and excited about his job.

Report a concern   June 2, 2018 — Rated 10 out of 10 by C.T. Zerorez Tri-Cities
What do you like about our products and services?

Very organized, personnel well trained, courteous. The cleaning process was easy, and the result was great. Thank you.

Report a concern   June 1, 2018 — Rated 10 out of 10 by L.P. Zerorez Tri-Cities
What do you like about our products and services?

Easy to book online. The technician was punctual and my carpets were spotless when I got home!

Report a concern   June 1, 2018 — Rated 10 out of 10 by Don Woodford Zerorez Tri-Cities
What do you like about our products and services?

Your guys always do great job and are very freindly and nice I have never been disapointed with your service and results.

Report a concern   June 1, 2018 — Rated 10 out of 10 by John Choate Zerorez Tri-Cities
What do you like about our products and services?

Very pleasant experience and good cleaning job! John

Report a concern   May 31, 2018 — Rated 9 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

Altho is took a along time to dry I am very pleased with the results

Report a concern   May 31, 2018 — Rated 10 out of 10 by S.C. Zerorez Tri-Cities
What do you like about our products and services?

Ace was the best carpet cleaner I have had to date. He took extra time to make sure our (older) carpets were as clean as they could get. Was completely professional in appearance and work ethic!

Will try to request Ace next time around!

Sandy Last name removed - Benton City

Report a concern   May 30, 2018 — Rated 10 out of 10 by H.A.B.F. Zerorez Tri-Cities
What do you like about our products and services?

No sales pressure, Very nice people

Report a concern   May 30, 2018 — Rated 10 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

The service is always about the customer! The cost is VERY reasonable; besides all that the best is the feeling of my clean carpets! They never disappoint.

Report a concern   May 30, 2018 — Rated 10 out of 10 by J.E. Zerorez Tri-Cities
What do you like about our products and services?

Great service! Very friendly and polite.

Report a concern   May 29, 2018 — Rated 10 out of 10 by T.V. Zerorez Tri-Cities
What do you like about our products and services?

The technician was awesome and very knowledgeable!

Report a concern   May 29, 2018 — Rated 10 out of 10 by Jaianne Pischel Zerorez Tri-Cities
What do you like about our products and services?

Professional employees

Report a concern   May 29, 2018 — Rated 0 out of 10 by L.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Communication is my biggest concern !

Report a concern   May 29, 2018 — Rated 10 out of 10 by K.Z. Zerorez Tri-Cities
What do you like about our products and services?

The tech are always helpful ! And informed. The carpet looks better . The smell is gone

Report a concern   May 29, 2018 — Rated 9 out of 10 by Kristen Hurlbert Zerorez Tri-Cities
What do you like about our products and services?

The technician was very friendly and super knowledgable. He did a quick, but thorough job of our area rug. Loved the results and the quick dry too!

Report a concern   May 28, 2018 — Rated 10 out of 10 by R.B. Zerorez Tri-Cities
What do you like about our products and services?

Customer service was great!

Report a concern   May 28, 2018 — Rated 1 out of 10 by R.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Dont charge me for spot removal if you cant remove them! After the guy left i went to store and got spot remover. What do you know spots gone!

Report a concern   May 28, 2018 — Rated 10 out of 10 by Josh and Connie Wheatley Zerorez Tri-Cities
What do you like about our products and services?

Friendly technician. No chemical smell after the cleaning. Removed the dog smell from the carpet.

Report a concern   May 28, 2018 — Rated 10 out of 10 by Colton Franks Zerorez Tri-Cities
What do you like about our products and services?

Great customer service, on time and friendly.

Report a concern   May 27, 2018 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

Technician Matthew was fantastic. He’s very knowledgeable and dog-friendly. Our carpet was a wreck so he offered to clean an area free of charge to be sure he could clean it to our satisfaction. We are satisfied & will definitely call Zerorez & ask for Matthew next time and recommend Zerorez to friends!

Report a concern   May 27, 2018 — Rated 10 out of 10 by Juan Diaz Zerorez Tri-Cities
What do you like about our products and services?

I liked that the technician explained what he was doing and what exactly he was applying on the carpet.
I like that the carpets do not feel “crunchy” because no harsh chemicals/ detergents were used.

Report a concern   May 27, 2018 — Rated 10 out of 10 by H.W. Zerorez Tri-Cities
What do you like about our products and services?

Quick, easy, great cleaning power, and friendly

Report a concern   May 27, 2018 — Rated 10 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

The service person, Fernando, was extremely polite, cheerful, professional and competent. I liked that he wore shoe covers. Am anxious to see how the carpet looks after an extended time.

Report a concern   May 27, 2018 — Rated 10 out of 10 by Deanna Gurinko Zerorez Tri-Cities
What do you like about our products and services?

Love Zerorez! They did a great job with our carpets. Wish Zerorez could have been in all the different cities we’ve lived in. Everyone in our family has allergies, even to cleaning products, and to be able to be in a room and not sneeze because of allergens is a peaceful thing. Thank You Zerorez!

Report a concern   May 26, 2018 — Rated 10 out of 10 by Lucas Thorne Zerorez Tri-Cities
What do you like about our products and services?

Zerorez is awesome! From beginning to end they were courteous and professional. The technician was there when he said he would be and did a fantastic job!!

Report a concern   May 25, 2018 — Rated 10 out of 10 by Marsha Steinbruck Zerorez Tri-Cities
What do you like about our products and services?

Very fast, efficient and you do a great job!!! A little spendy but worth it.

Report a concern   May 25, 2018 — Rated 0 out of 10 by M.L. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I told the person making the appointment the size of the rooms and walkin cloests and the bid over the phone was about $330 when they showed up and looked at the place in went up to 457 that's a very large increase over the estimate almost 45% that's not okay I feel like I got ba it and switched I took a day off you know I'm not that to take another one just to get this done so you overcharge when you get there or bid low and then raise the price when you show up I will never use zerorez again

Report a concern   May 25, 2018 — Rated 1 out of 10 by C.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Must of pushed the wrong button,your employee did a fantastic job,very pleased and i will suggest your services to others and use you again myself


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