- Phone: 509-582-9000
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based on 8893 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was very nice and did his job very well. My carpets turned out good. My carpet is old so what do I expect.
Representative was very professional and excited about his job.
Very organized, personnel well trained, courteous. The cleaning process was easy, and the result was great. Thank you.
Easy to book online. The technician was punctual and my carpets were spotless when I got home!
Your guys always do great job and are very freindly and nice I have never been disapointed with your service and results.
Very pleasant experience and good cleaning job! John
Altho is took a along time to dry I am very pleased with the results
Ace was the best carpet cleaner I have had to date. He took extra time to make sure our (older) carpets were as clean as they could get. Was completely professional in appearance and work ethic!
Will try to request Ace next time around!
Sandy Last name removed - Benton City
No sales pressure, Very nice people
The service is always about the customer! The cost is VERY reasonable; besides all that the best is the feeling of my clean carpets! They never disappoint.
Great service! Very friendly and polite.
The technician was awesome and very knowledgeable!
Professional employees
Communication is my biggest concern !
The tech are always helpful ! And informed. The carpet looks better . The smell is gone
The technician was very friendly and super knowledgable. He did a quick, but thorough job of our area rug. Loved the results and the quick dry too!
Customer service was great!
Dont charge me for spot removal if you cant remove them! After the guy left i went to store and got spot remover. What do you know spots gone!
Friendly technician. No chemical smell after the cleaning. Removed the dog smell from the carpet.
Great customer service, on time and friendly.
Technician Matthew was fantastic. He’s very knowledgeable and dog-friendly. Our carpet was a wreck so he offered to clean an area free of charge to be sure he could clean it to our satisfaction. We are satisfied & will definitely call Zerorez & ask for Matthew next time and recommend Zerorez to friends!
I liked that the technician explained what he was doing and what exactly he was applying on the carpet.
I like that the carpets do not feel “crunchy” because no harsh chemicals/ detergents were used.
Quick, easy, great cleaning power, and friendly
The service person, Fernando, was extremely polite, cheerful, professional and competent. I liked that he wore shoe covers. Am anxious to see how the carpet looks after an extended time.
Love Zerorez! They did a great job with our carpets. Wish Zerorez could have been in all the different cities we’ve lived in. Everyone in our family has allergies, even to cleaning products, and to be able to be in a room and not sneeze because of allergens is a peaceful thing. Thank You Zerorez!
Zerorez is awesome! From beginning to end they were courteous and professional. The technician was there when he said he would be and did a fantastic job!!
Very fast, efficient and you do a great job!!! A little spendy but worth it.
I told the person making the appointment the size of the rooms and walkin cloests and the bid over the phone was about $330 when they showed up and looked at the place in went up to 457 that's a very large increase over the estimate almost 45% that's not okay I feel like I got ba it and switched I took a day off you know I'm not that to take another one just to get this done so you overcharge when you get there or bid low and then raise the price when you show up I will never use zerorez again
Must of pushed the wrong button,your employee did a fantastic job,very pleased and i will suggest your services to others and use you again myself

The person who helped us out , was very professional.