- Phone: 509-582-9000
- Visit Website
based on 8893 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Chemical and Pet friendly free!! :)
I am very pleased with the amazing customer service Zerorez gave. We had an issue due to older carpet that had not professionally cleaned for several years. when I called about my problem they immediately set up a re-clean appointment and took care of the problem. Nathan was wonderful to work with, even though he had to do some areas over. Everyone I had any interaction with at Zerorez was as nice as you could possibly ask for. Thanks to all of you.
Quick and no residue left over!
The technician was great.
Great service tech, left no residue!
Carpets don't really look much different.
carpet looks great
Making sure the carpet is real clean before moving on.
Fast, on time, cleaned well
Your worker did an excellent job!
Great customer service, quick to schedule me in, and very effective cleaning.
The cleaning specialist, Preston, was very good and presented himself well!
Technician was very informative and friendly. Did an excellent job and took his time to get it right
Very informative about arrival time ,technician was very nice and professional highly recommend to my friends and family
We liked the service that we received and the products used
The service tech was great. He explained the process and did a professional job.
Absolutely everything. From the initial call to the after service follow up. Every step was pleasant, professional, timely and affordable. In addition the service not only met but exceeded my expectations. My special thanks to the tech that came to my house. Anthony is a shining example of how customers should be treated. Zerorez’s dedication and execution of their service approach is exemplary of the standards consumers deserve and all companies in the service industry should meet. Thank You. Kevin Young
no chems
Clean carpets!
The work was done well and fast. The tech was nice also.
I give Michael a 10, he did a great job very professional. I would recommend it to friends .
I was very impressed with the professionalism of Nathan and his excellent customer service. He didn't even step into my house without putting on the protective booties! My carpet looked amazing when he was finished. Unfortunately, we had a wicking issue and I had to call to get it taken care of. I spoke with Emily and she was quick to offer a return visit to deal with the problem. My rug hadn't been professionally cleaned for quite sometime and did present some challenges and I was extremely pleased with the resolution offered. Thank you all for the amazing customer service.
Friendly, professional service.
Technician was very thorough and provided excellent customer service.
My carpet looks and feels amazing. Reasonably priced, helpful staff, just all around a great experience.
Armando is amazing, quick and friendly. Personally guarantees your satisfaction! Would highly recommend.
Thank you so much for coming back and working on that spot! I checked it out today and it looks 10X better! What great customer service!
Everything was good. I liked he explained what he was going to be doing. Super respectful and not pushy.
Seems to be a good service. We'll see in time.
Armando was excellent and I feel like he did a great job. This review is no reflection on him, he did his job very well. I would recommend him for sure. I was disappointed in the cost and the outcome. I was quoted $250 and had explained over the phone that the white carpet stains were due to animal "accidents". When Armando got here he explained that he would have to use a special treatment that was $65 per gallon and we would require about 7 gallons (there were about 7 spots). So the price for one carpeted room, one couch, and one grout cleaning came to $748. That is VERY expensive especially compared to the quote which I understood was not a solid, final number. I could have replaced the carpet for that price though. Plus, as Armando explained, the carpet fibers had been burned so the urine stains didn't come all the way out. I was disappointed.