based on 21437 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service is not very responsive
Friendly & knowledgeable service.
One day code has been costly in terms of my time. I cannot grow my business and visit the property at times when i am not needed to be there. Changing to Heartland right now.
Very fast and know what they are doing.
Educational opportunities
Outstanding staff
I always receive prompt, courteous assistance when I have questions.
Professional, caring, pursues future business plans and ideas for us to use or better our buiness.
Everything is very clear
They help in building my knowledge.
Great customer service.
Prompt good service.
Friendly, professional, and helpful staff. Weekly updates. Information on outside vendors that may be useful.
great
Quick Communication response and training offered
Everyone involved with Main Street has always treated all my questions with importance and have always been very prompt and professional with everything that they have done
Professional, Seeks improvements
Very fast response time.
Effecient
Staff does an excellent job of assisting members. The
board needs to do more in lowering annual Mainstreet, State, and NAR dues, continuing education costs, and yearly MLS fees.
always helpful and professional
Education seminars
ability to use MLS on my mobile device and the free Buffini trainings
Less emails
I like the services you provide to members and the educational courses you offer.
Quick response to Q, great education services
Allow one day codes for sentrilock.
There are too many illegitimate bedroom counts in basements and corrections are not made. I made a call into the help desk a couple of weeks ago to ask what is the difference between lower and basement. I was told that if it 50% below grade then it is a basement. The gentleman at the help desk sited a case when the lady agent had listed a home not including a basement bedroom. The seller had complained about his listing, cancelled it and re listed with a male agent. He listed the bedroom in the basement as lower and the house sold. He said 'who cares' because the house got sold. I truly believe that the only time a bedroom, family room etc should be listed as lower is only if the house is a split-level.
Friendly, helpful staff
All very good; attention to detail; prompt responses.
The focus on members and providing the best possible return on my dues investment.
Great Support,