based on 21439 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
What you have done
I can think of nothing at this time.
Too expensivr
Easy access for forms, updated information, and nice people to help us when needed!!!
The people who work in Arlington Heights are so friendly and helpful. I like the convenience of the CE Classes in Arlington and one time I had to cancel because of a need to help a client at the last minute and they refunded my money...very much appreciated.
The representatives are not very flexible and don't seem to care very much about its members. Case in point. The bi-annual fees and end of year Christmas like bonus of $500 dollars plus from each member. Correct me if I'm wrong but aren't the fees collected primarily for the benefit of the members? If so, there shouldn't be late fees period! Also, every year I ask about partial payments throughout the year so the "bite" at year's end won't sting as much. I receive the SAME response EVERY year. "We're not set up for that. I know five people that could set up that program in a couple hours. Call them yourself and notice their impatient tone for yourself.
Quick response to any issues that arise, good communication.
I am very new to this, but it looks like you offer many tools to help me help others find a home.
very nice and explained very well
Continuing education program and all the good programs .
I like the willingness to help, courtesy and professionalism.
Friendly and fast service
User friendly and expedient customer service.
You are always doing things to help us
Mainstreet really is very helpful , when you have a problem.
Everything
SERVICE
Promptness of response to questions.
Professionalism, assistance.
Prompt and courteous service
Quick responds to questions
Classes & website
Send the notice for dues a day or two before it is due instead of ripping us off with a threat after the due date has past.
Offers classes and other services. Offers reminders in an email to pay the fees.
Always available and helpful.
.
A one day grace period on fees is not enough especially when you don't even mail us the invoice anymore.
I'm very disappointed that my mls access was suspended to to lack of reminders from you re dues! This is very important and should have been contacting members before suspension of accesss! Right now I have a client and I can't access my mls. Very poor communication!!!
class instructors that has more knowledge of the Chicago market
Mainstreet is quick to respond for Realtors needs.