based on 21439 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything!
Extremely helpful and considerate. Always very responsive .
I was left hanging. After an hour, I disconnected. No answer. It's hard to know if you've gotten disconnected with an online chat.
Very accomplished staff.
You send email bill a month ahead, and never send another a few days before applying penalties. It is only the day after penalties that you notify that there is a bill and it is 25.00 more. Other billings via email, send you a notice to remind you, YOU are the only one that does this.
I have no choice but to subscribe to your service since you are about the only providers of sales data for real estate in my particular market. However, I have had problems with your communication - my latest payment would not have been late if the due date was better communicated. It is very difficult to get onto the site to make payments and the like, although many other parts are very easy to get access, such as listings, training and the like, although I don't necessarily need that info. However, it seems difficult to find the correct site to make payments, or to get a reminder as to when the next payment is due. At times it seems like you are randomly selecting times to charge for service. I was not well informed about the due date for this payment.
The team members answered all of my questions. They were very friendly and patient with me. Thank you.
The employees of Mainstreet are incredibly helpful!
Never got an email that my dues were due :( had to pay an extra $25 when I received the call today. Would like to have the late fee credited back. Thank you!
Very little communication.
remove or reduce high late fees
The service always friendly and helpful... wish mls had more features for data. But is a 10 for sure
Always helpful and friendly.
You pick up the phone!
Excellent
Tools , benefits educators
They are always there to help with any questions.
It would be nice to see a class on rentals for leasing agents in MORe. I am sure there may not be many but for those who are it would be nice. Maybe tips on how to grow our rental business...which could help new brokers also.
I'm not really sure you've ever done anything for me. I never understand what my dues pay for. It's just a waste of money to me that comes during the holidays, the worst time to pay such a large bill! Sorry, but that's how I feel
The organization always gives us information on new laws n policies that we need in our day to day business.
Easy to get questions answered
Mls
Was not given a notice of the semi annual more fees until today that it was passed due $25 fee. Never got anything in the mail or email.
The service that I receive when I need help.
Hard to find info I was looking for. Home page way too busy.
always ready to help
You charged me a late fee without even sending a second due notice. That's not exactly user friendly. My manager paid my initial processing fee, which led me to believe my company was going to cover all costs & handle it themselves. If I had received a second due notice I would have looked into the matter. Because I didn't receive one, you took $25 from my company and made me look bad. Thank you!
Quick help
Convenience
It possesses Many useful Tools.