based on 21439 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Lower dues for appraisers who only use search services. Why do we pay as much as brokers who imputed listing and use more services?
Most of the time questions are readily answered.
I always get prompt service and questions answered
Once a payment on a over due invoice is paid it takes too long for services to be re-instated. Trimming that time frame would be a plus.
Accessibility
First of all, I was cut off from the MLS today without warning. Not one email telling me payment was due or that I was late or that I was going to be cut off if not paid. I did NOT receive any emails from Mainstreet and I want Mainstreet to show me where these emails were and when they were sent. I do not believe you that you sent an email or that you "called" me. That is an out right lie. I never received a call nor did anyone in my office who was late. If this is how you want to run your business, that is fine, but it is my choice and the choice of all the brokers at Berkshire Hathaway KoenigRubloff to look elsewhere. I am so disappointed in Mainstreet that I will NEVER recommend you to any Realtor and I will do my best to look elsewhere for the same services. I hope you enjoy the additional $25 you received from everyone as a late fee. I hope it was worth it to lose the number of Realtors you will probably lose after this.
I am not getting any emails regarding my MLS dues. I did receive an voicemail after it was too late and had to pay a $25 penalty. It would be nice to get voicemail prior to paying the penalty. I miss paper invoices.
Everything
Well the voice message gave too fast information and when I went on line to help I got very helpful information. Thanks I was able to pay the bill.
They are very friendly
Some how I missed my email notification about when dues are due. I made my payment ASAP online. I'm still waiting to be turned on to use MLS. I called MORE no one answers the phone. Just voicemail!! Stating you would call back within 24HRS!! Very unacceptable!!!
You always provide excellent service. Everyone is very knowledgeable and extremely helpful. Thank you.
I never got an invoice for the dues that needed to be paid by 3/31/17 so as a result I was hit with a $25 late charge and a suspended account. An email should have been sent at the very least!
quit raising fees and dues ;)
Excellent customer service, friendly staff, easy to work with.
Constant Communication.
Promptness friendly and in top of what is happening in our industry
Classes offered, efficient and helpful staff.
complete and professional
Same as Others
Many resources available online
Charged me a $25 late fee when I was out of the country. Never got a notice prior via email that any fee was coming due.
Organized and easy to use
Ease of use, flow and providing timely information.
The customer service, the instructors, courses offered, everything they do.
No issues. Everything seems good.
Mainstreet has always provided friendly and professional service!! I always recommended them to my colleagues and other new agents. I do need to use more of the services you have to provide!! I am very proud to be a Member!!
Always making things better. Don't like too many other have excess to the MLS that use to be for just realtors and movers.
They are very progressive with tech. and making it easier for brokers to be more educated.
Quick and prompt service