Customer Testimonials
Quick and friendly service, thanks for everything!
So great. Not cheap but amazing service. Big fan.
Great people
Marblehead cycle completed everything on my bike like I asked him to the only issue we had they couldn’t get parts so I had to order my own parts from eBay not sure if it’s gonna work or not. But everybody worked with me extremely well
Consistently great service from Conner and the service dept. The staff truly keeps the customer happy. We're very happy with the four bikes we've purchased here.
very good thanks you for your help, thanks to you I fixed my bike
Knowing how tough it is with all the supply chain issues these days you were able swap out a damaged frame on a new bike in a short time. That was much appreciated. The bike looks great and handles awesome!! Well done to the crew for making that happen.
Well my new bike is a dream so that's a plus right off the bat. The staff here was so prompt to help me locate the perfect bike, go over the features and fit it to me as well! When I came by several weeks later to pay it off, the man at the desk recognized me and brought it up before I had even mentioned I had come here before. He tuned it up and had it ready the next day, and the thing rides like nothing else I've rode before! I'll definitely be coming by again probably as my go-to shop. Thanks for everything yall!
So fast!
They took care of my problem quickly and efficiently. Was able to get back on the road ASAP!
Thanks again for all your help
Quick process and quick response to emails.
In stock
Love to support local business. Easy and convenient. Always friendly and willing to help.
Shop kept me updated on findings and options during tune up. Good info to make decisions.
There was a good selection of helmets, what we needed, and the gentleman who helped us worked hard to make sure he showed us all the options available in my child's size.
Local to Swampscott.
Good place for maintenance and
Good source for gear.
You had what I needed in stock and were attentive about getting the part to me in reasonable time. Thanks!
Saturday, August 28, 2021…Austin & Dan were very helpful! Austin did a great job helping out our soon to be five year old find his first pedal bike. Our son was very happy that they had a purple bike (Adore)! Austin found us a coordinating helmet (Bern Original). Our trip would not have been complete without our Salem Cycle swag (tshirt & waterbottle). Austin & Dan made the transaction smooth and seamless. We appreciate their kindness and awesome customer service.
They were willing to pick me up and bring me to the shop to help me with a flat tire. Very friendly people.
I had a great experience learning about bicycles and then purchasing a bicycle from Marblehead Cycle. It started several weeks ago when my wife and I asked about e-bikes. First name removed, the owner, took the time to explain things and answered all our questions and concerns. We must have been there a full hour and he was patient and pleasant the whole time. We left without purchasing a bike and wanted to think about it.
Since we do not have a garage and are in the process of looking for a new home, we decided to hold off on a purchase for now. However, after a few weeks of thinking about it, I decided to purchase a regular bike for myself. I was disappointed by the big box stores and their lack of or poor service and so I decided I should go back to Marblehead Cycle to see if they had anything for me. First name removed was there, remembered me, and again took the time to listen to me and made some recommendations. After allowing me to do a quick test ride on two bikes, I purchased a Trek bike from him. It took a few days to get the bike ready since I asked for some after-market accessories and I took delivery this week at the promised time and day. I was given a good introduction to the bike and I feel the entire process was professional, friendly, courteous, and great service. No pressure, full attention to the customer, helpful, and just the kind of partner you hope to have when you start out riding again after over 45 years of not riding. I feel confident that First name removed and his team will be there for me when I need service and maintenance and this will be my go-to store when we are ready for our e-bikes.
Easy transaction
Great team! Great service
Great staff, great selection.
Very professional
Very personable and friendly. Truly down to earth and it feels like a small town bike shop!
Very personable and friendly. Truly down to earth and it feels like a small town bike shop!
Courteous and helpful service!
Friendly, well-skilled service, and quick turn around of service.
Everyone was extremely friendly. Especially Frank. I really appreciated the service.