Customer Testimonials
Good personal service
Good, fast repairs!
Friendly staff / technicians always provide excellent service and advice. Nice to have a high-quality bike shop close by.
I called Sat am and Connor was able to put new brakes on my son’s bike, same day.
Very informative.
Excellent customer service!
Friendly knowledgeable staff
The people there are EXCELLENT!!!
Easy to use website and quick shipping!
Ordering from Out of state and the staff is knowledgeable, professional and very helpful.
Now if the supply chain could just keep up and deliver a Bike ordered in September 2021 sooner than January 2022.
Friendly and quick.
Connor was fantastic and made the whole experiencing of buying the bike fun. I look forward to being a long term customer!
Very easy transaction and special order item came in earlier than expected! Very clear communication (received a couple of phone calls regarding item status and ETA) and super friendly staff. I bought the shoes as a Christmas present so I was concerned that there might be an issue regarding a potential return 60+ days later. Staff assured me that there would be no problems whatsoever, even though it was a special order item. Second time buying something from Salem Cycle and will absolutely use them again in the future.
You had a Topeka pump head that was unavailable anywhere else.
My relatively small purchase was a test of reliability and service. It was successful, so I will consider Salem for future purchases.
Got the order confirmation email. Got the delivery. One minor upgrade would be so send an email saying it was shipped: when dealing with a new online retailer, you have that anxious gap between order placement and receipt of goods. A shipment confirmation would ease most folks anxiety.
Friendly customer service.
Thanks for attending to my old Cannondale promptly.
Two new tires are great!
nice talking with Dan - personal attention was great..
Thanks !
👍🏽
products hold up. conner did a great job on fixing my bike. he help me greatly picking out degreaser material drivetrain cleaner selle sms tra gel. the team dan has is very good
Your staff is always so friendly and super knowledgeable! I will definitely be coming back for future services & products
The website was easy to navigate
Great service couldn't ask for nothing more
Friendly and helpful staff. Frank, Steve and owner Dan were awesome to work with.
The staff at Marblehead cycle were knowledgable, patient, and flexible. They explained all of my repair options and were happy to itemize and provide recommendations.
Great communication. Fast service.
Very nice, down to earth people. Had my rear brakes fixed and it is perfect!!
Trek
Knowledgeable pleasant staff. Quality fairly priced products.
Very knowledgeable and helpful, also the tips and tricks I received were the balls.
The work done on my bike was excellent. The staff is great
the results were a bit late but overall i was satisfied with the job and service
I appreciate that they order parts when not in stock and call me when they come in! Very Convenient.