- Phone: (860) 572-7433
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Customer Testimonials
Very knowledgeable staff
Plenty of staff on hand who proactively ask if you need help. Leveraging technology such as text and emails to update customers. Good job, Mystic Cycle.
The personal assistance I received.
Chris was very friendly and interested in my particular situation. Easy to feel he is hard working & trustworthy.
Service on my bike was handled very efficiently and promptly. Staff was very friendly
Prompt service, friendly personnel, and fair price.
Speedy return on my simple repair. Was able to get back on the trail same day.
Great customer service!!!
I really love the knowledgeable and friendly staff.
The staff is friendly, courteous and extremely knowledgeable about the products thy sell.
I like the people.
Service people are always very nice and helpful and products I’m looking for are in stock.
Everyone was very nice in supporting my questions, making recommendations, and very responsive.
You have a lot of products in stock to choose from. You give good recommendations on products.
The personal is great! They are very friendly and knowledgeable. The service is top notch.
Fast turn around. Expert repair and friendly repair staff
helpful staff and you always have what I need
I loved how personable and helpful the employees were.
Very nice and very helpful. Thank you for all your help and service.
My son had amazing service. His bike was fixed, checked, and we were out the door 25 minutes later with great service!
great friendly service.
I just picked up some inner tubes but the the shop appears to be getting more bicycles and parts. Always good to do local!
Friendly, knowledgeable staff, quick turn around, miracle workers, great selection of bikes, there is no other shop that compares!! A party for the legs!!
Product knowledge, cooperation and excellent customer service. You make the customer feel comfortable even if the needs are basic and not high proceed and revenue generating. Well done
Everything you’d want in a local bike shop: knowledge, skill and friendly helpful staff.
Very friendly place to do business with.
Very attentive staff. They took the time to educate rather than simply sell a product. I would highly recommend
Great customer service!
The best products and people around, quick turnaround on repairs, great communication. Keep up the great work Chris and crew!
I purchased a new bike back in 2010 (I think) but due to circumstances, I only rode it a couple times. I finally decided it was time to get back out there. I stopped by on Saturday to drop it off for a tune up, tires and to switch from clip in pedals to regular pedals.
Doug helped me with all of that. The one actually looking at my bike (I didn’t get his name) said I didn’t need a tune up (barely used since purchase) and it was nice to know that they weren’t going to do something that I didn’t need. I have not been in the shop since Rick and Rob owned it so it was nice to see the same values. I picked up the bike on Sunday and I didn’t get the name of the guy who helped me but again, very nice and helpful. I did mention to him that it would nice if the website mentioned the new owners. I had heard it was sold but couldn’t find out who the new owners were on the website unless I missed it. Not that it would have changed my mind about going there but it would be nice to know.