Customer Testimonials

Very nice and very helpful. Thank you for all your help and service.

My son had amazing service. His bike was fixed, checked, and we were out the door 25 minutes later with great service!

great friendly service.

I just picked up some inner tubes but the the shop appears to be getting more bicycles and parts. Always good to do local!

Friendly, knowledgeable staff, quick turn around, miracle workers, great selection of bikes, there is no other shop that compares!! A party for the legs!!

Product knowledge, cooperation and excellent customer service. You make the customer feel comfortable even if the needs are basic and not high proceed and revenue generating. Well done

Everything you’d want in a local bike shop: knowledge, skill and friendly helpful staff.

Very friendly place to do business with.

Very attentive staff. They took the time to educate rather than simply sell a product. I would highly recommend

Great customer service!

The best products and people around, quick turnaround on repairs, great communication. Keep up the great work Chris and crew!

Good listeners
No hustle to spend more or buy a newer bike
Prompt service
Clear about costs before you leave

Friendly dog !!😊

The people ( Joe, Shawn and Chris (new owner- congrats)) who work there are knowledgeable, friendly and very helpful. Very customer service oriented. The prices for service are very reasonable and i don’t feel like I’m being taken advantaged of when repairs or service is needed.

They were friendly, knowledgeable, and helpful.

friendliness
expertise
availability

Chris and Joe are knowledgeable and helpful. As a result I now have the right equipment and my bikes are in top shape. Grateful for the personal attention and reasonable rates.

Employees are professional and compassionate with their service to customers.

I like that you are a local business with quality products and I want to support you.

Friendly, knowledgeable and helpful staff who are enthusiastic about bikes and bicyclists.

Excellent service. Accommodating staff. A perfect buying process.

My wife and I bought a peloton and we’re looking to purchase cycling shoes. The staff at mystic cycle center were very friendly and courteous. Being new to the sport they took the time to make sure we got the right shoe trying on multiple pairs before finding the perfect pair. Unfortunately they didn’t have a pair that my wife was comfortable with so they took her over to the computer to see if she could find a pair online. With months of lead time on shipping due to corona virus they even recommended different stores in the area to try. They never pushed any products we didn’t want on us and we’re very patient while serving us. There was not a staff member that didn’t stop and say hello to us and make sure we were being helped. We thank the staff at mystic cycle center and will be back with all our cycling needs.

The staff was extremely helpful and friendly. They took the time to explain different products with patience! Highly recommend!

Awesome service and products

We're a customer of yours, and first encountered you while driving past your store. We don't live in Mystic.

The customer service and support was outstanding. They really took the time to make sure we were getting exactly what we needed when purchasing cycling shoes.

Quick and upfront with timeframe and capabilities to do the work. Thanks.

I like the knowledge, experience, honesty and the patience and not pushy sales.

When I spoke with someone on the phone and visited the store, service was excellent. I would have scored a 10 on this survey if someone had taken the time to return my call. When I was first looking to purchase the bicycle, I called and got the answering machine where I was encouraged to leave a message. Nobody returned my call. Luckily, I called back, but if I had not it would have been a lost $900+ sale for Mystic Cycle center

I appreciate all you do to keep me pedaling. Thanks for getting my bike out the door early 👍

Everything about mystic cycle shop is amazing. Will be a continued customer.