Customer Testimonials

Nice staff, knowledgeable and not unreasonable prices

Chris was very helpful with the purchase of my Trek EMTB.

Pump worked well and resolved my issues. The service was excellent and informative.

The people!!

Everyone is super friendly and helpful!

Services are great!! Equipment and help with are also good. Need more bike stock but
we are in tough times for carrying inventory.

Very friendly, knowledgeable staff. I drove four hours each way to get the bike I wanted and would do it all over again.
Highly recommend anybody (that lives closer) looking for a bike or bicycle repair to stop at Mystic, you won’t be disappointed.

I am very pleased with my purchase. I bought a Specialized hybrid. (used). Caesar was very helpful and accommodating I will definitely recommend Mystic Cycle to my friends and family
Thank you

Great service by Caesar! He repaired my flat right away and was so friendly.

Service was prompt! The lady working on my bike was very informative, helped me select the most appropriate merchandise, was very pleasant and professional.

Sean is the best. Treats my bike like his own. Caesar very friendly.

Products are current and of good quality.

Staff is very helpful, offer appropriate suggestions for better maintenance and care of bike. Willing to go the extra mile in offering assistance. Very welcoming, pleasant, friendly staff. Would highly recommend you to anyone interested in purchasing a bike!

Knowledgeable employees that are helpful; Chis in this case

Good products and friendly service. Conveniently located

Service is timely and staff is friendly and knowledgeable.

Everyone there is extremely welcoming and nice and knowledgeable

Really great help and friendliness

Called to inquire about a bike basket (that’s been impossible to find). Person who answered phone took the time to check it out and gave me all the info I needed. Came down that day, great store, great customer service. Would absolutely visit again for any bike purchases.

Very customer focused. While waiting to speak with Chris yesterday, two other employees kept asking, if they could help me.

I'm ne enough to the area to not have experienced the Centre's repair services, but they appear to be very competent. They also carry quality products (e.g., Trek and Specialized).

Jackson .... Cesar .... the ladies in the service dep't. .... the courtesy ... friendliness ... how you handle the flow of customers: no one feels left out!

Great new owners and awesome staff. Everyone seems like they're having a good time. I've worked in the service industry in the past and know how important a positive work environment is. The last few times I've been there it has been same day service, which I didn't expect, but was welcomed. Many thanks to everyone working there.

Friendly and knowledgeable staff. They were honest about when the bike I wanted would be available. Well stocked store for bike accessories.

You all are very knowledgeable and helpful

Chris is the man !!!!

Always a personable experience at your shop! We always find what from small things to larger purchases like bikes and trainers!

I love how informative and attentive the staff is. Always able to help us find the bike that is best for our needs. Super friendly and easy to work with.

Caesar was wonderful. Super helpful, knowledgeable and upbeat. We will continue to seek him out for his terrific bike maintenance!

excellent customer service

Joe and Caesar (sp) were ABSOLUTELY FANTASTIC. They both put 110% effort into installing my hullavator. They were determined to make it work. They looked info up on computer , called Thule , and checked up stairs for parts needed.
Joe and Caesar were extremely friendly, knowledgeable, polite, and professional. I Can't say enough good about the 2 young men and my experience .
I would highly recommend to anyone to go to Mystic Cycle Center and ask for Joe and or Caesar. Keep up the great work!!!!

Service was professional yet not formal and very knowledgeable