- Phone: (860) 572-7433
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Customer Testimonials
I felt that everyone knew what they were doing and the environment was very welcoming.
How knowledgeable the entire staff is
The service was excellent! We had a used bike ( actually a trike) that needed new chains and brake adjustments. We walked in and they were able to accommodate us right away! The work was professionally done and at a very reasonable price. We are back on the road!
I like that you want your customers to be completely satisfied with their purchase.
As always, friendly, knowledgeable staff that treat you well! Great atmosphere. Always happy when I am in there! 😊🙌
Michael did a great job fixing my flat
Friendly employees. Helpful & know the products they are selling.
Very friendly and knowledgeable staff
Customer service and quality of service! Staff's genuine desire to be of assistance and overall knowledge is second to none.
Quick, reasonably priced, professional. Also like that it is supporting a local shop rather than some sort of chain store.
Great Selection and Helpful Employees
Mystic Cycle Center has a great selection of quality products supported by very professional and friendly sales and service personnel. I would highly recommend them to anyone seeking to bicycle!
The 2 young staff members that help me resolve my issue. Also, the more senior members appeared to treat the younger staff as teammates. Great atmosphere.
Great and knowledgeable service!
Timely, efficient, informative, and helpful.
It was very friendly and they worked with my situation. They were so quick getting it done. Threw the back tire on and was riding once more. Job well done thank you.
Customer service was awesome & so helpful!
All staff are friendly and helpful
Chris was instinctively aware of my needs and helped right away. Julia was great! We were both new and learned together. Thank you, Julia!
Your service was professional, prompt and got my buke rolling again in minutes. You were pleasant and welcoming too.
Our favorite aspect of Mystic Bike Shop is, by FAR, Alli & Chris. The atmosphere is great; the staff has extensive knowledge of all the bicycles and maintenance. And Alli has a cute butt. Good day.
Everyone at Mystic Cycle Center is always so helpful and friendly. I recently took one of my bikes in for service... the repairs were made quickly and correctly... the bike has never run as well as it does now. GREAT JOB!!!!!
Everyone working there is very helpful knowledgeable and friendly
The staff is excellent and assisted my wife & I to get our purchase correct.
Helpful and friendly staff.
Great customer service!!!
This is my second time using MCC for repairs. I was very pleased with the service I recieved the first time. You all do a great job. The shop always looks amazing. When I can, I hope to upgrade my gear and bicycle using this shop.
I brought my bicycle in for a few repairs. Tightening of a bolt on the handlebars making the front wobbly and loose. Also, the chain kept popping while peddling so I assumed one of the derailers needed fixing. I figured the bicycle needed a tune-up anyway. The attentive employee I spoke to gave it a diagnostic while I browsed the store a bit. Promptly, she told me a Level 1 Tune-Up would suffice. She was direct and honest about the price. ~$100 seemed fair to me. She set me a date that my bicycle would be worked on and ready for pickup. I decided to pay on the day of pickup. Upon pickup, the employee who completed my order and checkout was kind and courteous. I was so happy with how my bike came out. It rides much better so far! No popping and the gears change much smoother. I'll be back for future repair needs and upgrades. Thank you for the exceptional service all around!
This has been my bike shop forever. The new ownership is respectful of the traditions and the staff are friendly and knowledgeable. Will remain my bike shop even if I have to come down from Boston!
Chris is great.
Quick service and courteous staff.