Customer Testimonials

Joe provided fantastic service. Prompt response to my email and speedy delivery. Glad to be able to find plus size tires in stock.

I bought a new bike from Mystic Cycle. Joe was able to assist me. He was professional and courteous.

I would recommend buying from you in the future.

Given the amount 'bike traffic' in the store, I would guess you have the respect of the local biking community.

Kudos!

The product we purchased was of excellent quality. The service was impeccable...friendly and helpful. We will return and recommend to our family and friends.

Everything! I am an 83 year old active senior who purchased a Trek bike from you several years ago however bike riding was put on the back burner when my husband became ill. Lately I decided I wanted to enjoy a leisurely ride again so, to be safe, I made an appointment at Mystic Bicycle Shop to have my bike serviced.

When I picked up the bike , which was ready on the scheduled day, it looked & rode like it was brand new.
However, what impressed me most about my visits to your store was your excellent staff - courteous young men & women who made me feel liked & valued. I wasn’t an old senior citizen they had to get out of the store as soon as possible. Julia even came out to my car to help me load my bike &, in a very gentle way, informed me that she thought I might have the rack on “upside down”!!! Talk about a senior moment!

While waiting to pick up the bike I was visiting with another customer who asked me why I brought my bike to Mystic
Cycle when surely there were other bicycle shops closer to my home in Waterford. Your excellent service and your outstanding staff are the answer to that question.

THANK YOU

D

I came in for a new seat and Garrett helped me and the seat is perfect! Chris also came downstairs from the office to confirm what Garret had suggested. These guys are awesome!

Friendly and knowledgeable employees.

Even though I’m up in NH and ordered online, you guys had the size road shoes I was looking for. Plus the Mystic Cycles shop sticker was great.

Service was fast and efficient. Very helpful and friendly staff. Thanks!

Super friendly and knowledgeable staff

Upbeat, polite staff eager to help.

Love the bikes and the service was great.

Julia was very friendly and helpful, especially with the discerning 8-year-old customer.

Very friendly and honest. They go above and beyond your expectations.

Mystic Cycle is outstanding. We have been long-term customers and have purchased many bikes and accessories over the years as our children have grown. The service and attention to detail are excellent.

Nice inventory...great service

Very nice staff and very knowledgeable

We had tune-ups to both our 6 yr old bikes. It was a little more than I expected to pay, but the results were outstanding! The bikes look and run like new! The service was very professional and friendly. They go out of their way to please the customer. My wife and I are very happy, and would highly recommmend them to all we meet!

Love the vibe and service!

The owners are very kind and understanding and my bike works beautifully after repair.

Friendly service with a personal touch for every customer.

Staff was very helpful and knowledgeable. They had everything we wanted/needed on hand. Clean store and friendly staff. Prices were fair.

Out standing service great job!!!!!!

Fast, friendly, professional service. I always walk out with what I was looking for.

Great selection of quality bikes and related and required "stuff". But, importantly, really fun, helpful people. Shop here, it's great !

Great service no waiting very helpful

Great service team

Everything!

Great service and a lot option

Great team, especially Michael. Responsive and attentive to my needs. Also appreciate the updates on the process of my bike tuneup.

everyone was very helpful during my recent visit and Joe was especially gracious when helping me install a Thule Upride rack. thanks!