Customer Testimonials

Quick, reasonably priced, professional. Also like that it is supporting a local shop rather than some sort of chain store.

Great Selection and Helpful Employees

Mystic Cycle Center has a great selection of quality products supported by very professional and friendly sales and service personnel. I would highly recommend them to anyone seeking to bicycle!

The 2 young staff members that help me resolve my issue. Also, the more senior members appeared to treat the younger staff as teammates. Great atmosphere.

Great and knowledgeable service!

Timely, efficient, informative, and helpful.

It was very friendly and they worked with my situation. They were so quick getting it done. Threw the back tire on and was riding once more. Job well done thank you.

Customer service was awesome & so helpful!

All staff are friendly and helpful

Chris was instinctively aware of my needs and helped right away. Julia was great! We were both new and learned together. Thank you, Julia!

Your service was professional, prompt and got my buke rolling again in minutes. You were pleasant and welcoming too.

Our favorite aspect of Mystic Bike Shop is, by FAR, Alli & Chris. The atmosphere is great; the staff has extensive knowledge of all the bicycles and maintenance. And Alli has a cute butt. Good day.

Everyone at Mystic Cycle Center is always so helpful and friendly. I recently took one of my bikes in for service... the repairs were made quickly and correctly... the bike has never run as well as it does now. GREAT JOB!!!!!

Everyone working there is very helpful knowledgeable and friendly

The staff is excellent and assisted my wife & I to get our purchase correct.

Helpful and friendly staff.

Great customer service!!!

This is my second time using MCC for repairs. I was very pleased with the service I recieved the first time. You all do a great job. The shop always looks amazing. When I can, I hope to upgrade my gear and bicycle using this shop.

I brought my bicycle in for a few repairs. Tightening of a bolt on the handlebars making the front wobbly and loose. Also, the chain kept popping while peddling so I assumed one of the derailers needed fixing. I figured the bicycle needed a tune-up anyway. The attentive employee I spoke to gave it a diagnostic while I browsed the store a bit. Promptly, she told me a Level 1 Tune-Up would suffice. She was direct and honest about the price. ~$100 seemed fair to me. She set me a date that my bicycle would be worked on and ready for pickup. I decided to pay on the day of pickup. Upon pickup, the employee who completed my order and checkout was kind and courteous. I was so happy with how my bike came out. It rides much better so far! No popping and the gears change much smoother. I'll be back for future repair needs and upgrades. Thank you for the exceptional service all around!

This has been my bike shop forever. The new ownership is respectful of the traditions and the staff are friendly and knowledgeable. Will remain my bike shop even if I have to come down from Boston!

Chris is great.

I came in for the first time in a couple years since Aly and Chris took over and was so pleased with my visit!! Top notch customer service (i needed a new pair of bike shoes and the young man did all kids of measurements on my foot and found the perfect pair of shoes for me).

The shop looks amazing the staff were very professional and attentive! Thank you!

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The team is welcoming, professional and friendly, and there’s not a product I need that I can’t find.

Took my bike in for a broken shifter cable. Mechanic "Sam" took me right in and fixed the cable. She was awesome- recommended a tune up as my rear wheel needed truing and the drivetrain needed cleaning. I would have normally passed on what i would have thought was an add-on sale, but Sam was so genuine in her repair of the cable that i agreed to the tune-up. She is an asset to the shop and i could not be any happier with the service. In the past I have been critical of the service i have received but Sam was great.

Very friendly & helpful staff.

Great staff, great bikes

Prompt, courteous service; all my questions answered. See you again next spring!

Very helpful in the store

Bike servicing was efficient and reasonably priced. I did not receive any unnecessary costs/parts and honest overhaul was received.

I am always treated just as valued as the person who just bought the big ticket item
Chris & Ali create an awesome atmosphere and quick as possible turn around

Great friendly staff, very knowledgeable