Customer Testimonials

Many choices of alternatives along with advice.

Been coming to Mystic cycle for almost 20yrs years now. Outstanding friendly staff and excellent service! Can't tell you how many times they have bailed me out at the last minute!

Cool and knowledgeable.

Great customer service with competitive pricing.

Friendly, prompt and knowledgeable

Friendly and received a written work estimate and it was spot on. Thanks so much!

The staff at Mystic Cycle is amazing. They worked with us to provide a quality product accompanied by superior service. Pleasant and satisfying experience.

Really friendly staff and informative. The store has a lot to offer and is cool to browse around in.
Quality products!

A friendly helpful person able to answer my questions.

Everyone helpful and knowledgeable

Staff were nice, approachable and personable. The shop has an impressive inventory for the current times. I bypass 3 closer shops to get service done here.

Immediate attention from staff.

Friendly employee helped me.

Great staff, good advice comfortable place regardless of skill level or intensity for the sport. You just want to make sure everyone has a great time on a bkie.

Everyone I worked with was courteous, knowledgeable, and professional. I got great guidance on what bike to order, monthly emails regarding the status of my order, guidance on accessories, and even help loading the bike into my car.

great service done quickly, friendly staff

Honestly this is the best bike shop that I've been to on the East Coast. Products, service and atmosphere are top of the line.
The owners are hands-on and possibly the sweetest people you'll ever meet.

The service, expertise and friendliness were among the best. I have done business with many bike shops and Mystic Cycle Centre is outstanding. The products are plentiful in a time where things are in such short supply. I also am impressed with the quality of products and the brands. This is by far one of the best bicycle shops around. Thank you for the best experience in purchasing a new bicycle. I look forward to future business with this excellent shop. Will highly recommend to others. Thank you for a wonderful experience!

Friendly, enthusiastic, patient and knowledgeable

The service was excellent. Joe are the person who helped us and he was very professional and very knowledgeable. My wife just bought a new Trek road bike and he showed us all the details and proper equipment needed to enjoy her new bike.

Also like the opportunity to get my specialize tuned up at a discount in February.

First name removed and Greta Last name removed

Take another one by far the best bicycle shop in Connecticut

Pre-ordered a Trex bicycle in July 2021 whose delivery was extended until Dec 2022. Received an email from Mystic Cycle to come in and discuss possible in-stock options. Dealt with Evan (Ed) who was very helpful and friendly. He showed me a couple of different bicycles and answered all of my questions honestly. You can tell he likes dealing with bicycles as he is very familiar with the different types and options available. After discussion and review I ended up purchasing a SPECIALIZED branded bicycle which Im hoping will be a good fit for me. I also will not have to wait a year for the one I had previously ordered...

Your products, selection and service.

The new gift card that I purchased is very nicely done. The art work is really cool! I love the fact that you converted to an electronic card!

Great staff, friendly, helpful, knowledgeable, just seemed to want to get people out on bikes

thanks

Great staff

This group has been great in helping me choose a racing bike. I wasn't ready to spend umpteen hundred dollars and they had great suggestions to fit my needs and wishes. I ordered a bike in late November that was not in their stock. It arrived 5 weeks later, and I'm the proud owner of a TREK Domane 2! I will bring it back in 30 days for a check up, and a year later for refreshment. I recommend these folks and this store highly!

Had what I needed and knew where to quickly find it. Pleasant buying experience.

Super knowledgeable staff-great community asset!!