- Phone: (860) 572-7433
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Customer Testimonials
Great people and great service!!
The employees are very helpful and the shop is local
I truly appreciate your retail and service operations. I’ve had minor work done well, quickly, and on short notice, and look forward to treating my bike to a well-deserved tune-up.
You also sell great stuff - I don’t need a bike, but I appreciate your selection of lights, clothing, helmets, and all kinds of useful stuff.
Staff is smart, friendly, and professional, and the space is welcoming to all.
Julian was very helpful in getting us the bikes I’d like to test ride. The mechanics also did a good job adjusting the seat, handlebars to meet my specs
awesome service, awesome staff, great products
Professional friendly service. Reasonable price great advice for free
Good service
Really friendly and knowledgable staff.
Corrected my shifting issue, works great now!
I love everything about this place! For a girl who has never ridden a road bike and was definitely nervous about all the things this group of people answered all my questions. I'm incredibly grateful for all of you and the tips and tricks you gave me to get me on my new journey. I left there yesterday with my new bike. I've already been on a couple rides, and I love my bike! Thank you for all the things!
You guys rock!
Knowledgeable and friendly staff.
Young man was really accommodating. Helped me install basket and lights.
Quick & easy service, knowledgeable and helpful techs and sales staff! Always a pleasure to do business here!
Keep up the great work!
Completed work in timely fashion
Traveling USA and Mystic service team fit me in and resolved shifting issue and gave bike a tune up. Also found issue with shifting that other shops missed so big thank you to Mystic service team.
I called regarding some items I wanted to see if were in stock. Mystic Cycle was very pleasant and accommodating.
Thank you!
Friendly service
Super friendly service!
Courteous employees that listen to your requests.
First time there in many years. Just happen to be in the neighborhood. Like the customer service and the large open floor layout of the shop with the mechanics right there
Friendly, knowledgeable staff, quick turnaround, excellent work.
Sam is a great mechanic and very patient with her explanations
Big store, lots of selection, friendly staff
When I walked in the door Joe greeted me and helped answer all of my questions regarding a new mtb. He was patient, very knowledgeable, and helpful. This carried through with bike delivery and explaining how things worked. Definitely had a great experience!
Very professional and courteous. Addressed my issue immediately
Several years ago I was in mystic and had forgotten my bike shoes. I bought new shoes at Mystic Cycle but my pedals were crank bros. and no one in the area had the right cleats. The guys at Mystic set me up with loaner pedals and kept my vacation from being a bust. I always make it a point to stop in when I’m in the vicinity.
I thought $100. Installation charge was rather expensive, to tighten 4 screws in 15 minutes.
We have always had phenomenal service whenever we have come to Mystic Cycle Shop. Everyone there is engaging, professional, and it's obvious that they are all very knowledgeable about anything bicycle related! Highly recommend them!

Service and advise were good