Customer Testimonials

The folks at Mystic Cycle Center are super knowledgeable and really work with you to pick the best bike, components, and to keep it in top shape.

Great product and helpful, knowledgeable and friendly staff

Help was friendly and helpful. They helped me get my bike in and out of the car(I am 76).

Well first time customer i was very pleased . Sam and Jackson in the service dept. very professional and courteous and knowledgeable . thank you

Great service!

Joe was extremely knowledgable and helpful for us buying our ebikes.

Quick turnaround on my repair job and expert wrenches giving solid advice.

The staff are very knowledgeable and helpful. I’ve been buying my family bikes at Mystic Cycle for 30 +years. I love my new bike bought this past spring. Joe has been wonderful with making some adjustments and minor repairs and answering questions. I’ve been VERY pleased with the service and being treated like family. So happy Chris took over the business when Rick retired.

I needed new cleats for my bike shoes, and the guy who helped me was fast, professional, and really nice. It was all accomplished in a matter of a few minutes.

Bike was ready on time. Everyone was very helpful.

Joe was very helpful and personable Sun glasses are top quality too.🚴

Excellent customer service and top quality

Staff are knowledgeable, courteous, accommodating. As always

Everything was great. Dropped off bike for new tire tubes, the tec was friendly and knowledgeable. The turnaround time was very quick, on the spot if I wished. Had a great chat with a salesperson on other bikes in the store.

Thank you for everything.

good selection of products. Friendly customer service

Friendly staff.

Always friendly and reliable

Friendly, knowledgeable staff! Lots of stock on site.

Price and friendly staff

I was dropping my bike off for a cassette and chain replacement and expected to be told that it would be 2 weeks or so to get to it. They offered to do it right away. My bike feels like new!

Service was fast and efficient

Friendly, helpful attention from staff

Great service. Walked in with my road bike that needed the indexing adjusted. The technician attempted to fix it immediately, but soon recognized it would take more time. They had it fixed within one day. Really appreciate the quick service. Thank you.

Personalized service . Staff is knowledgeable & professional.
Especially appreciated ithis summer in what has become a pushy, hurried tourist town- my home, Mystic.
Chris is doing all the right things! Much appreciated.
First name removed

We were taken care of right away.

great customer service and friendly staff

Owner was very accommodating and tracked down what was going on with my warranty claim. He was prompt at getting back to me with answers after contacting Trek and went above and beyond with providing remedies for things beyond his control (i.e. Strava promotions).

I am impressed with Chris Palmer, the owner, who made the whole experience informative and enjoyable. The warm atmosphere of the entire shop reflects his high standards and customer-friendly attitude that he models so well. Chris exudes pride in bringing another satisfied customer into his fold, as I feel that way now, knowing he and his knowledgeable crew will always be there for me and my new bike. All buying experiences should be this good.

Great.

Mystic Cycle Center is the epitome of your favorite local bike shop. Find your people, get what you need, feel great about supporting a fantastic business. There is simply everything to be gained by going to Mystic Cycle Centre.