Customer Testimonials

The sales person was very nice and helpful.
Bike selection was great and the prices were just right

We purchased a balance bike for our son‘s first birthday. The staff was friendly and helpful when helping us choose the bike and look through the helmets and bells. We called to check on the shipping of the bike a few days before our son’s birthday and, when realizing the bike hadn’t shipped, the employee without hesitation or question promised to make phone calls and resolve the issue. My son’s birthday was coming up on Friday, I called to check the shipping on Tuesday and on Thursday I received a message that the bike was ready for pickup. With help from the sales rep, the Mystic Cycle Centre worked to get the bike in on time. We understood that this was out of their control and that we may not have the bike on Friday, but they wanted to be sure we were happy and my son had his bike. This was, by far, the best customer service we have ever received. We will buy all our family bikes at this shop until the end of time! Thank you for being so kind!

Local, friendly, knowledgeable.

Great people, great products!

Andrew and Jackson were both very professional and knowledgeable.

Knowledgeable friendly staff

The staff was friendly and helpful. Gave a lot of useful info that helped us make our decision.

Great service! Great technical ability. Great staff & people. Thanks!

Like the help and positive attitude from your employees.

Super customer service. Friendly and engaging.

Great service, thanks team.

I’ve always been impressed with Chris and his staff! Extremely knowledgeable and friendly!

Staff very knowledgeable and helpful

Knowledge people servicing bikes, convenient and everyone is very helpful

Everyone is very helpful and pleasant and eager to help and Alene always goes the extra mile for you appreciate it Name removed

Friendly and very knowledgeable staff. Thank you, Samantha!

the products and the service are both top notch.

Excellent service and made my purchase easy and convenient! Thank you!

Both Garrett and Jacob were terrific. Garrett gave me guidance on the type of bike to buy and when I went to pick it up, Jacob checked over my bike and patiently showed me how to take care of it (oiling the chain, how to put on my lights, etc.). I never felt rushed and learned a lot. You've created a lovely environment to shop and learn about bikes. Thank you.

Joe was very helpful and professional. The purchase of my Hightower went seamlessly and I'm looking forward to riding with Santa Cruz again.

The service that was done to are bikes fixed the issue the first time.

Working with Joe was great. He was very knowledgable, patient, and friendly over the course of many visits as I wrestled with the idea of purchasing a TREK Verve +3. I finally decided to go ahead with the purchase and, after two days of riding, I am very happy with the bike. I look forward to returning to the store and working with Joe on future purchases.

Friendly and helpful service. Willing to take the time to help make a decision on the right bike

Sales person was very helpful, I liked the fact that you maintain a large inventory.

Everyone was super friendly and a pleasure to deal with.

As a customer who rides, I appreciate being able to schedule an appt for a MCC Tune-Up where I was able to bring my bike to the shop the day before the appt and pick up the bike at the end of day of the scheduled appt. Now, that is how bike maintenance service should operate. Please keep that operational process ongoing. As a cyclist who does not appreciate down time during training, your shop scheduling etc is terrific. Keep it up…

First name removed Stevens
Mystic

Professional and knowledgeable sales and service representatives, and quality brand products all in one place! Whenever I need help, there is always someone who is willing and capable of doing whatever is needed to ensure my satisfaction.

outstanding service

I cam in looking for a shifter cable, but ended up purchasing a new rear light as well. Excellent selection of gear, accessories, etc. Sales staff helpful; not pushy.

Fast, friendly, knowledgeable service.