Customer Testimonials

Friendly prompt service. Will to talk and answer my questions.
Thanks!

Friendly. Andrew. Thumbs up.

Close by and Joe takes care of me

Very knowledgeable sales person

Love the fast while you wait service. Great business!

Quick service and the staff member who helped me was very knowledgeable and friendly. It was a great service experience.

Cheap and fast!

very friendly; good size inventory of clothes and equipment

High quality and great service! Very helpful with getting my daughter her first bike!

Great team! Always helpful!

Front desk help was great. Shepherded me around the store to find all the goodies I needed.

Friendly knowledgeable service and advice.

Very helpful and knowledgeable staff!

As soon as I stepped inside, I was embraced with a sense of familiarity, as if I were part of the family seeking assistance with the refurbishment of my beloved Santa Fe Mountain bike. The team at Mystic Cycle works genuinely and visibly cares about their customers' needs

Staff was extremely friendly and helpful. Got my kid’s bike on a stand right away and fixed the problem on the spot. Thanks for a job well done.

Thumbs up for being able to schedule a service date, drop off the bike on such date, and ready for pick-up by COB. Did not miss a day of training.
That’s how a bike service shop should operate.

It was a Friday morning, the shop was busy, and I was immediately approached by a female sales associate asking me if I needed help. And I did need help. I had no idea which tire pump I needed for the valves on my bike tires. She directed me to the pump I needed (works fantastically). I also asked about a new helmet. She showed me the sale helmets and answered all my questions as I hadn’t bought a new helmet in many years. Overall a great experience! I’ll be back for any future bike needs!!

Ryann is the best! I noticed that she took the time to write down my daughters name and that it was your birthday in the customer notes. Great communication and solid business systems will always bring me back.

The staff is incredibly friendly and knowledgeable

Very good service and courtesy.

Friendly and quick service

excellent, timely, expert service at a fair price

The knowledge of your staff (your products and services are great, too.)

Great staff, very knowledgeable.

Can’t say enough about how positive I feel about this bike shop. I’ve been with them now for 20 years, through many staff and ownership changes and they remain outstanding in terms of competence, timeliness, and friendliness.
They will ALWAYS do their best to find the right bike for you and keep you on the road with it.

GREAT service, and I mean GREAT service. I purchased my Trek Domane here almost a year ago. I brought it in for a tune-up in February and they were really great - quick, efficient, courteous and helpful. When the derailleur misbehaved a few months later, I returned. And the really kind woman fixed it on the spot, free of charge.

Yes, things are pricey at Mystic Cycle, but the folks who run the place treat their workers really well, with incentives etc., and that makes for a reliable group of returning bike mechanics who not only know what they are doing but who do it happily, cheerfully, and well. THAT kind of service is well worth a few extra dollars.

service was exceptional, and quick.

Very helpful and friendly staff.

EVERYONE at the shop is so friendly and helpful.. they’re knowledgeable and go the extra mile!
I love talking with them … finding out new places to ride … they love their jobs!
Thought, expertise and skill goes into every repair, modification or tune up I have ever gotten
Thanks to ALL !

Staff is very helpful. They go above and beyond every time.